Regional Support Manager

TN United Kingdom; Warrington; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading security services provider seeks a Regional Support Manager in Warrington. The role involves overseeing staff, managing client relationships, and ensuring compliance with safety standards. Ideal candidates will have supervisory experience and relevant licenses.

Benefits

Cycle to work scheme

Paid volunteer time

Profit sharing

Referral programme

Qualifications

• Minimum 3 years of security supervisory experience.

Responsibilities

• Providing professional customer service.
• Managing recruitment and staff.
• Ensuring compliance with health & safety standards.

Skills

Communication

Proactivity

Customer Service

Education

SIA License

Full UK Driver's License

Job description

Some sections of the job description are repetitive and could be consolidated for clarity. Additionally, minor formatting inconsistencies, such as inconsistent use of line breaks and bullet points, should be addressed. Here is a refined version focusing on clarity and professionalism:

JOB TITLE: REGIONAL SUPPORT MANAGER

JOB SPECIFICATION

Reports to: Head of Security

Contract: Full-time – 40 hours per week

Shifts: Monday to Friday, subject to business requirements

Based: Warrington

Salary: Up to £35,000 depending on experience

ABOUT PRIME SECURE

We are an award-winning, privately-owned, Glasgow-headquartered business providing security system and guarding services across the UK. We are growing rapidly with ambitious plans to reach a turnover of £50m annually by 2030. We value innovation, adaptability, and everyone’s contribution to our success. As part of our Strategic Roadmap, we have introduced a Long Term Bonus scheme to reward employee commitment and share in our growth.

ABOUT THE ROLE

What you’ll be doing:

• Providing professional, efficient, and approachable customer service
• Recruitment and staff management
• Salary control and payroll queries
• Key Holding responsibilities
• Managing Area Support Managers (ASM)
• Client liaison and service visits
• Ensuring compliance with site paperwork and health & safety standards
• Overseeing shift deployment and rota management
• Managing supplier relationships and invoice processing

Our Core Values:

• Integrity
• Plain-Speaking
• Agility
• Courage & Conviction

WHO YOU ARE

We seek a smart, ambitious Regional Support Manager with a valid frontline SIA license, at least 3 years of security supervisory experience, and a Full UK Driver's License. You should be an effective communicator, proactive, and responsive to business needs. If you’re ready for the next career step, Prime Secure offers the right environment for growth.

KEY RESPONSIBILITIES

• Create and manage recruitment adverts and interviews
• Key holding and security responsibilities
• Recruitment and onboarding of staff
• Coordinate contract setup and ASM handovers
• Prepare ASM task sheets and ensure documentation compliance
• Handle payroll and KPI management
• Coordinate vetting, HR paperwork, and V&C issues with relevant departments
• Oversee site visits for compliance, welfare, wellbeing, and client service
• Manage invoice processing and supplier quality
• Deploy shifts and manage security officer non-compliance issues

Performance will be driven by a mindset of excellence, adaptability, collaboration, commercial awareness, and integrity.

This role may involve additional tasks aligned with business needs. Prime Secure is committed to equal opportunity employment under the 2010 Equality Act, promoting diversity and inclusion.

Requirements

Experience:

• Supervising: minimum 3 years

Licence/Certification:

• Driving Licence (required)
• SIA license (required)

Work authorization:

• United Kingdom (required)

Work location: In person

Benefits

• Cycle to work scheme
• Paid volunteer time
• Profit sharing
• Referral programme

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. All applications should be made via the 'Apply now' button. We do not accept bank or payment details during application. Created on 17/05/2025 by TN United Kingdom.