Customer Service Support Manager

Clever Recycling Ltd; Bury; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading recycling company in Bury is seeking a Customer Service Support Manager. This full-time hybrid role focuses on enhancing customer satisfaction and providing technical support. The ideal candidate will possess strong analytical skills and a background in customer service, with a preference for experience in waste management.

Qualifications

• Experience in waste management or sustainability industry is a plus.

Responsibilities

• Overseeing customer satisfaction and providing technical support.
• Utilizing analytical skills to enhance customer service quality.

Skills

Customer Satisfaction

Analytical Skills

Technical Support

Problem Solving

Communication

Interpersonal Skills

Attention to Detail

Education

A level in Business Administration

Job description

Clever Recycling is a leading recycling and waste management company focused on innovation, environmental sustainability, operational efficiency, and financial return. We offer bespoke solutions to help customers save costs and improve rebate value while maintaining high environmental performance standards. The company operates with a partnership approach, ensuring customer needs and values are at the forefront of their services.

Our core values are:

Customer Focus - That we deliver everything that we promise

Integrity - We will make promises knowingly and keep them

Innovation - Simply, we will try to do things better, faster, safer and cheaper

Role Description

This is a full-time hybrid role for a Customer Service Support Manager at Clever Recycling. The role will be located in Bury with some work from home flexibility. The Customer Service Support Manager will be responsible for overseeing customer satisfaction, providing technical support, and utilizing analytical skills to enhance customer service quality on a day-to-day basis.

Qualifications

• Customer Satisfaction and Customer Support skills
• Analytical Skills and Customer Service expertise
• Technical Support proficiency
• Strong problem-solving abilities and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively
• Experience in waste management or sustainability industry is a plus
• A level or equivalent in Business Administration or related field is a plus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

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