Customer Support Manager

Michael Page; Liverpool; Hybrid; GBP 30,000 - 45,000; Part time

Job summary

A fast-growing digital startup in the UK seeks a Customer Support Manager to drive client engagement and satisfaction. This role involves building long-term client relationships, onboarding new clients, and collaborating with internal teams to deliver tailored solutions. The ideal candidate will have proven experience in client relationship management and excellent interpersonal skills. The position offers hybrid working and part-time hours if preferred, along with 25 days of annual leave plus bank holidays.

Benefits

25 days annual leave plus bank holidays

Hybrid working

Supportive team environment

Qualifications

• Proven experience in client relationship management or account management.
• Confidence using CRM systems and managing sales pipelines.

Responsibilities

• Serve as the primary point of contact for clients, ensuring exceptional service.
• Identify opportunities for upselling and cross-selling.
• Collaborate with colleagues to enhance overall service delivery.

Skills

Interpersonal Skills

Communication Skills

Client Relationship Management

Sales Pipeline Management

Tools

CRM Systems

Job description

Join to apply for the Customer Support Manager role at Michael Page

Base pay range

This range is provided by Michael Page. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Description

As a Client Relationship Manager, you will play a key role in driving client engagement and ensuring the highest levels of satisfaction. You'll be responsible for building and nurturing long-term relationships, acting as the main point of contact for clients, and working closely with internal teams to deliver tailored solutions that meet their needs.

A fast-growing digital startup is preparing to launch an innovative platform in the UK, aimed at transforming how people connect with trusted professionals. They're currently looking for an enthusiastic Client Relationship Manager to join their team.

Responsibilities

• Serve as the primary point of contact for our clients, onboarding new clients onto the platform, ensuring exceptional service and long-lasting partnerships.
• Identify opportunities for upselling and cross-selling, contributing to revenue growth.
• Collaborate with colleagues to align client strategies and enhance overall service delivery.
• Provide valuable client feedback to inform platform enhancements and service improvements.
• Maintain a strong understanding of market trends, client industries, and competitor offerings.
• Track and report on relationship management activities and outcomes using CRM tools.

Profile

Proven experience in client relationship management, account management, or building and maintaining relationships.

Excellent interpersonal and communication skills, with the ability to build strong, lasting relationships.

Confidence using CRM systems and managing sales pipelines effectively.

A proactive and self-driven mindset, focused on creating value and long-term client success.

A collaborative approach and the ability to thrive in a fast-paced, team-oriented environment.

Job Offer

• Hybrid working and part-time hours if preferred.
• Be part of a startup with ambitious growth plans.
• A supportive and collaborative team environment.
• 25 days annual leave plus bank holidays.

Additional Information

Seniority level: Mid-Senior level

Employment type: Part-time

Job function: Customer Service

Industries: Consumer Services