Regional Support Manager

Welford Healthcare Ltd; Nottingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Regional Support Manager to enhance operations across multiple care homes. This role offers the opportunity to work closely with home managers, ensuring compliance and high occupancy while providing support and guidance. The ideal candidate will possess a deep understanding of care home operations and demonstrate excellent relationship-building skills. With a competitive salary and the flexibility of remote work, this position promises significant autonomy and a chance to make a real impact in the care sector.

Benefits

Fully expensed company vehicle

Growth opportunities

Significant autonomy

Qualifications

• Experience in management roles within large care homes.
• Deep understanding of 'Good' care home operations and CQC expectations.

Responsibilities

• Support home managers to ensure smooth operations and compliance.
• Assist with audits, inspections, and action plans.

Skills

Care Home Operations

Management Experience

Problem-Solving

Relationship Building

Electronic Care Planning

Job description

Regional Support Manager - Nottinghamshire, Shropshire, Yorkshire & Bury St Edmunds

Salary: Competitive

Are you a highly committed person with extensive experience in successfully operating Good care homes in England? Are you looking for a role where you can apply your skills, knowledge, and enthusiasm across multiple homes? If so, we want to hear from you!

The purpose of the role

1. To support our home managers to ensure smooth and successful business operations, aiming for 'Good' compliance, high occupancy, efficient payroll management, minimal agency use, and satisfied teams, residents, and relatives.
2. This role reports directly to the Operations Director/COO and collaborates closely with the Support Office team. It does not involve line managing home managers but working alongside them.

The personal attributes we seek

• Excellent at building rapport and maintaining genuine relationships, especially with home managers
• Supportive approach, empathetic to care home management experiences
• Dedicated, willing to travel regionally as needed
• Intelligent, organized, dynamic, energetic, problem-solver
• Proactive, goal-oriented, and detail-focused
• Hands-on attitude, willing to assist wherever needed
• Willingness to learn and develop
• Computer confident, quick learner of new systems
• Calm, pragmatic, and level-headed
• Supportive, non-controlling, responsible, responsive to emergencies
• Independent worker and team player

Essential experience required

• Deep understanding of 'Good' care home operations and CQC expectations
• Experience in management roles within large care homes (e.g., manager, deputy, clinical lead)
• Long-term employment stability
• Knowledge of high occupancy strategies, payroll, cost control, and reducing agency reliance
• Proficient with electronic care planning and technology
• Experience handling safeguarding investigations and HR processes

About the role

• Typically based 3-4 days in a care home and 1-2 days remote, with occasional office days
• Competitive package, dependent on experience; fully expensed company vehicle included
• Significant autonomy, growth opportunities, and input in business management

Detailed responsibilities

Compliance

• Assist home managers with action plans from inspections and audits
• Monitor and review progress monthly
• Support safeguarding investigations and attend related meetings
• Assist with whistleblowing investigations

Occupancy and cost oversight

• Support maintaining high occupancy and private fee levels
• Help manage payroll and other costs within budgets

Quality assurance

• Help ensure completion of Quality Assurance Framework tasks
• Regularly review QA processes for compliance and quality

Audits

• Conduct targeted audits and assist with action plans on issues like care plans, medication, infection control, etc.

Other duties

• Represent the company at various meetings
• Support clinical issues within homes
• Cover for absent home managers as needed
• Support new home manager inductions
• Attend CQC inspections and prepare reports
• Participate in weekly support calls