Regional Support Manager

TN United Kingdom; Lichfield; On-site; GBP 41,000; Full time

Job summary

An established industry player is seeking a passionate Regional Support Manager to lead and enhance ABI services across the UK. This dynamic role involves providing operational support and guidance to managers, ensuring high-quality, person-centred care. You will mentor teams, conduct audits, and foster a positive culture while collaborating closely with the Operations Team. Flexibility and a willingness to travel are essential, as you will be making a significant impact in the social care sector. Join a dedicated team and help shape the future of care delivery in a role that promises both challenges and rewards.

Qualifications

• Proven management experience in health or social care is essential.
• Strong coaching and mentoring abilities are required.

Responsibilities

• Provide leadership and oversight across services, stepping in as acting Registered Manager when needed.
• Conduct audits and service reviews, driving continuous improvement.

Skills

Management Experience in Health or Social Care

Coaching and Mentoring

Regulatory Compliance Knowledge

Communication Skills

Problem-Solving Skills

Leadership Skills

Flexibility and Adaptability

Job description

Job Title: Regional Support Manager ABI Services
Location: National (Travel Required Across ABI Region)
Contract: 37.5 hours | Flexibility required due to nature of role
Pay: £40,110 per annum plus car allowance

About the Role
Are you a passionate and experienced leader in the social care sector, ready for a new challenge with national impact? We’re looking for a Regional Support Manager to join our dedicated team supporting our ABI (Acquired Brain Injury) services across a wide region of the UK.
In this dynamic and hands-on role, you'll provide operational support, coaching, and guidance to managers and frontline teams, helping to ensure we consistently deliver high-quality, person-centred care. You'll work closely with the Operations Team, with your working schedule coordinated in line with service needs. Flexibility and a willingness to travel are essential, as the role will involve regular travel and overnight stays.

Key Responsibilities
Leadership & Coaching

1. Provide leadership and oversight across services, stepping in as acting Registered Manager when needed.
2. Mentor and coach Registered Managers and teams to meet compliance, quality, and performance standards.
3. Lead recruitment, induction, performance management, and ongoing staff development within your remit.
4. Foster a positive culture by championing our ETHOS values in every aspect of service delivery.

Quality & Operational Excellence

1. Conduct audits and service reviews, driving continuous improvement.
2. Develop and deliver action plans to meet regulatory, company, and customer requirements.
3. Act as the lead contact for inspections and external audits, building strong relationships with regulators.

Care Delivery & Enablement

1. Model best practices in person-centred care and support.
2. Provide direct care and support when needed, including on/off rota, assessments, and emergency support.
3. Promote enablement and independence in all aspects of service delivery.

Teamwork & Collaboration

1. Work closely with the Operations Team to align priorities and resources across the region.
2. Develop and maintain effective working relationships with colleagues, families, external professionals, and other stakeholders.

What We’re Looking For

1. Proven management experience in health or social care
2. Strong coaching and mentoring abilities
3. Solid understanding of regulatory and contractual compliance (e.g. CQC, Local Authorities, NHS/CCG)
4. Willingness and ability to travel across the UK
5. Adaptability to work flexibly
6. Excellent communication, problem-solving, and leadership skills
7. Committed to delivering high-quality, person-centred care