Regional Supervisor

Office Owls Recruitment Limited; Newcastle upon Tyne; On-site; GBP 48,000 - 50,000; Full time

Benefits offered by this job

Company Vehicle / or generous car

25 Days Holiday

Private medical cover

Company Pension Scheme

Ongoing training and development

Job summary

Office Owls Recruitment Limited is seeking a Regional Supervisor HVAC — North to lead a regional team of engineers. The role focuses on delivering technical guidance, client management, and performance targets while moving beyond hands-on engineering into leadership.

You will review and quote for work, ensure H&S and customer-service standards, and liaise with clients to identify improvements. A UK driving licence and DBS check are required.

Qualifications

• City & Guilds / UK Level 3 NVQ in HVAC/Electrical or time-served with relevant experience.
• Relevant H&S qualification.
• Experience in industrial and commercial sectors.
• Solid HVAC systems knowledge and ability to read schematics.
• Full UK driving licence and DBS check capability.

Responsibilities

• Provide technical support and guidance to field engineers.
• Review and quote for work.
• Client management and liaison between admin, management and engineering teams.
• Monitor engineers and ensure H&S and customer-service standards.
• Participate in an on-call rota.
• Deliver contracted performance targets.
• Act as SME for regional technical competencies.
• Liaise with clients to establish requirements and identify improvements/projects.
• Maintain high customer-service standards.
• Ensure engineers maintain technical competence and ongoing development.

Skills

Team management

Client management

Technical guidance

H&S knowledge

Communication skills

Organisational skills

Education

City & Guilds Level 3 NVQ (HVAC/Electrical)

Tools

MS Office

Job description

Regional Supervisor HVAC — North

Client:

Our well established client works across a diverse range of sectors including commercial, retail, hospitality, healthcare, education, defence and industrial, meaning engineers are exposed to a wide variety of technically interesting environments and equipment. For an engineer looking to progress, this is a particularly good opportunity. The business actively invests in training, professional development and career progression, with development plans focused on individual career goals.

The role is essentially an operational manager for a regional team of engineers, rather than simply a senior engineer this role would suit an experienced engineer who is now looking to come off the tools and take the next step in their career, moving into a Team Management position where you can use your technical knowledge while developing your management, leadership and customer-facing skills.

Main responsibilities include:

• Provide technical support and guidance to field engineers.
• Review and quote for work
• Client Management
• Act as the link between administration, management and the engineering team.
• Monitor engineers and ensure best practice in H&S, engineering standards and customer service.
• Participate in an on-call rota.
• Deliver contracted performance targets.
• Act as the Subject Matter Expert for the region's technical competencies.
• Liaise directly with clients to establish requirements and identify improvement/project opportunities.
• Maintain high customer-service standards.
• Ensure engineers maintain their technical competence and undertake ongoing development.

Qualifications / experience:

• City & Guilds / UK Level 3 NVQ in a relevant HVAC/Electrical discipline, or time-served with suitable experience.
• Relevant H&S qualification.
• Experience working in the industrial and commercial sectors.
• Demonstrable knowledge/experience of HVAC systems.
• Ability to understand schematic and wiring diagrams.
• Full UK driving licence.
• Ability to pass a DBS check.
• Strong communication, organisation and customer-service skills.
• Microsoft Office/computer literacy.

Package:

• £48-50k basic
• Monthly Performance bonus scheme
• Company Vehicle / or generous car allowance
• 25 Days Holiday
• Private medical cover
• Company Pension Scheme
• Ongoing training and development