Regional Operations Manager

Get Staff; Andover; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Company car or allowance

Pension

Healthcare

Sick Pay

Eye Care

Life Assurance

25 days holiday plus bank holidays

Job summary

Get Staff is seeking a Regional Operations Manager (HVAC) to lead engineering operations across the Andover region, overseeing depot teams, field engineers and driver installers on site. Reporting to the UK Operations Director, you will drive operational efficiency, safety and customer satisfaction in a fully onsite role.

The ideal candidate will have senior operations experience in B2B engineering or HVAC, strong people management skills, and proven ability to coordinate dispersed teams using

Qualifications

• Senior level operations management experience in B2B engineering, servicing and hire, ideally with HVAC exposure.
• Relevant technical qualifications (Gas Safe, OFTEC, F Gas, etc.).
• Strong people management skills, with experience leading geographically dispersed teams.
• Proficient in IT systems for operational management, reporting and analysis.
• Analytical, leadership and customer-focused with problem-solving abilities.

Responsibilities

• Resource & Safety Management: ensure staff have equipment, PPE, training, and certifications; recruit and retain talent; drive continuous improvement.
• Field Engineers Management: coordinate daily deployments for installations, maintenance and deinstallations; support engineers; monitor Right First Time performance.
• Depot Operators Management: oversee daily depot operations, asset tracking and driver deployment; maintain depot standards and efficiency.
• People & Performance Management: develop PDPs, provide coaching, conduct audits and reinforce company values.

Skills

HVAC operations

People management

Field operations

Depot coordination

IT systems

Education

Gas Safe

OFTEC

Job description

Regional Operations Manager (HVAC) - Andover, Hampshire

£60,000- £65,000 Per Annum

• £60,000-£65,000 Per Annum
• Andover - Commutable from Salisbury, Basingstoke, Amesbury, Winchester, Fleet, Hook, Farnborough and Newbury
• Reporting to UK Operations Director
• 25 days holiday plus bank holidays
• Company car or allowance
• Pension, Healthcare, Sick Pay, Eye Care, Life Assurance

Company Overview

Our client, a UK based provider of engineering and technical services is currently on the look out of a Regional Operations Manager. The organisation operates multiple strategically located sites across the UK and Europe, supporting a range of clients with engineering solutions and equipment services.

Role Overview

The Regional Operations Manager will oversee engineering operations across the region, including depot teams, field engineers, and driver installers. Reporting to the UK Operations Director, you will ensure operational efficiency, compliance, and customer satisfaction. This is a fully onsite position with a responsibility to lead teams on site and in the field.

Regional Operations Manager Key Responsibilities include:

• Resource & Safety Management: Ensure staff have the correct equipment, PPE, training, and certifications; recruit and retain talent; foster continuous improvement.
• Field Engineers Management: Coordinate daily deployment for installations, maintenance, and deinstallations; support engineers; monitor Right First Time (RFT) performance; conduct site visits and collaborate on complex projects.
• Depot Operators Management: Oversee daily depot operations, asset tracking, and driver deployment; maintain depot standards and operational efficiency.
• People & Performance Management: Develop Personal Development Plans (PDPs) and training; conduct audits; coach and manage teams; model company values.

Regional Operations Manager Skills and Experience

• Senior level operations management experience in B2B engineering, servicing and hire, ideally with HVAC exposure - alternatively industrial / commercial boilers or refrigeration equipment.
• Any relevant technical qualifications(e.g., Gas Safe, OFTEC, F Gas, 18th Edition, COCN1, CIGA1, CDGA1, COCNPI1LS, ICPN1, ICAE1).
• Strong people management skills, with experience leading geographically dispersed teams.
• Proficient in IT systems for operational management, reporting, and analysis.
• Innovative and customerfocused, with the ability to develop practical solutions.
• Analytical skills: assess complex information, identify cause-and-effect relationships, and evaluate options effectively.
• Leadership competencies: delivering excellent customer service, team development, facilitation, influencing, clear communication, and execution
• Committed to continuous improvement: setting measurable goals, tracking performance, and delivering results.
• Creative problem solving mindset,with the ability to think outside the norm and implement customer-focused initiatives.

Please note - candidates without experience managing depot and / or field sales teams in the stated sectors, or those closely aligned with them, will not be considered for this position.