Regional Stairlift Technical Manager & Partner Training

MARMON LIFT RECRUITMENT LTD

Shrewsbury

On-site

GBP 50,000 - 60,000

Full time

3 days ago

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Benefits offered by this job

Career development

ongoing product training

senior regional responsibility

the opportunity to influence partner性能

Job summary

Marmon Lift Recruitment Ltd is seeking an experienced Stairlift Technical Manager to join a well-established stairlift manufacturer in a senior, field-based position. Acting as deputy to the Head of Region, you will combine technical support, partner training and commercial awareness to improve product knowledge, installation standards and partner confidence across your assigned region.

You'll manage a patch from the Midlands to Yorkshire, with occasional requirement to meet partners in other

Qualifications

Experience in technical support, field training or partner-facing roles.
Strong knowledge of stairlifts, mobility equipment or similar.
Proven ability to deliver technical training and coaching.

Responsibilities

Deliver regional training plans based on partner needs and recurring technical issues.
Onboard new partners with product training, technical guidance and first-order support.
Coach partner engineers, surveyors and sales teams to improve product knowledge and performance.
Provide field-based technical support and diagnose installation, survey and product issues.
Manage complex partner cases through to resolution, coordinating with internal teams.
Support partner reviews, development plans and regional sales objectives.
Improve right-first-time survey and installation outcomes through targeted training.
Maintain accurate records of visits, training, technical cases and follow-up actions.
Support the rollout of new products, software updates and technical guidance.