Regional Site Technology Operations Leader

GSK

Greater London

In loco

GBP 90.000 - 150.000

Tempo pieno

7 giorni fa

Candidati tra i primi

Una candidatura completa in un minuto

Curriculum e lettera di presentazione personalizzati, pronti da inviare.

Supera i filtri ATS

Descrizione del lavoro

GSK is seeking a Senior Manager Regional Site Operations to lead the Site Experience Analysts across the region, ensuring a high-quality on-site technology experience from manufacturing floors to small offices. You will balance global standards with site-specific realities, coordinate with platform teams, and drive automation to reduce manual tasks.

The role requires extensive IT site operations experience, proven leadership of distributed teams, and a track record of coordinating across

Competenze

Bachelor’s or Master’s degree in Information Technology, Business, Engineering or a related field, or equivalent experience.
Considerable experience in IT site operations, end user services or technology support roles, including experience leading a team.
Proven experience running technology support across multiple locations in more than one country.
Experience leading a distributed team and holding a consistent standard across sites of different sizes and purposes.
Experience of the technology environments found at manufacturing, laboratory and office locations, and the different demands each places on support.
Experience planning coverage across on-site, remote and partner-delivered support.
Experience holding managed service partners to agreed standards, including through escalation.
Experience supporting site level change such as refreshes, moves, expansions or closures.
Familiarity with site telemetry and AI assisted operations applied to reducing repetitive manual work.

Mansioni

Lead the Site Experience Analysts across the region, setting expectations, coverage and ways of working, and developing the capability of the team.
Own the on-site technology experience for the region, covering meeting room and collaboration technology, local infrastructure, device support and the technology people encounter at their location.
Apply the global site experience standard consistently across the region, while adapting to the genuine differences between manufacturing, laboratory, office and small sites.
Plan and manage coverage across sites, balancing on-site presence, remote support and partner-delivered capability against demand and site criticality.
Act as escalation point for site technology issues in the region, taking ownership through to resolution with the teams that hold the fix.
Work proactively to prevent issues, using site telemetry, meeting room health and experience data to fix problems before they are reported.
Partner with site leadership, facilities and business teams so that technology supports what actually happens at each location.
Support site level projects and change, including refresh programmes, moves, expansions and closures, working with the relevant platform and project teams.
Hold managed service partners to the standard for the elements of site support they provide, and escalat where performance falls short.
Represent site realities to the platform and product teams, so that services are designed for how they land at a location and not only for how they work centrally.
Measure and report regional site experience, using service data and direct feedback, and act on what it shows.
Drive automation and AI assisted operations at site level, reducing repetitive manual work and enabling analysts to spend time on experience rather than transactions.