Snr. Manager Regional Site Operations

GSK; Camden Town; On-site; GBP 110,000 - 140,000; Full time

Job summary

GSK is seeking a Senior Manager Regional Site Operations to lead the on-site technology experience across diverse locations. You will manage the Site Experience Analysts, ensuring quality and consistency from large campuses to small offices.

The role balances global standards with site-specific needs, partnering with platform teams and site leadership to drive improved experiences, project delivery and proactive issue resolution.

Qualifications

• Lead the Site Experience Analysts across the region.
• Own on-site technology experience including meeting room & local infra.
• Apply global site experience standard regionally, adapt to site types.
• Plan coverage across sites balancing on-site, remote, and partner capabilities.
• Act as escalation point for site tech issues to resolution.
• Use telemetry and data to prevent issues before they occur.
• Collaborate with site leadership, facilities & business teams.
• Support site level projects including refreshes, moves and closures.
• Hold MSPs to standards and escalate performance as needed.
• Represent site realities to platform/product teams for practical service design.
• Measure regional site experience via service data and feedback.
• Drive automation and AI-assisted operations at site level.

Responsibilities

• Lead and develop the Site Experience Analysts team across the region.
• Own the on-site technology experience at GSK locations, including meeting room and local infrastructure.
• Ensure consistency with global standards while adapting to site variances (manufacturing, labs, offices).
• Plan and manage coverage across sites, balancing presence with remote support and partner delivery.
• Escalate site tech issues and drive resolution with the involved teams.
• Proactively fix problems using site telemetry and health data.
• Partner with site leadership, facilities and business teams to align tech with actual site activities.
• Support site-level projects, refresh programs, moves, expansions and closures.
• Hold vendors to performance standards and address underperformance.
• Translate site realities to platform and product teams to design practical services.
• Measure and report regional site experience; act on feedback.

Skills

Lead team

On-site tech experience

Global site standard

Site coverage planning

Escalation ownership

Proactive problem prevention

Stakeholder collaboration

Site projects support

Vendor performance control

Represent site realities

Metrics & reporting

Automation & AI operations

Tools

CI/CD

Cloud Based Services

Configuration Management (CM)

Data Center Infrastructure Management (DCIM)

Disaster Recovery (DR)

Financial Operations

Identity Access Management (IAM)

Incident Management

Operating Systems (OS)

Performance Tuning

Scripting

System Monitors

Vulnerability Management

Job description

The Snr. Manager Regional Site Operations leads technology site operations across a region, running the team of Site Experience Analysts who deliver the on‑site technology experience at GSK locations. The role is accountable for the quality and consistency of that experience across every site in the region, from large campuses to small offices. Site operations is one of the most visible parts of the technology function, because it is where people encounter technology in person. The role balances local responsiveness against a consistent global standard, works closely with the platform teams whose services land at sites, and represents site realities in decisions taken centrally. In this role you will

Required Skills

• Lead the Site Experience Analysts across the region, setting expectations, coverage and ways of working, and developing the capability of the team.
• Own the on‑site technology experience for the region, covering meeting room and collaboration technology, local infrastructure, device support and the technology people encounter at their location.
• Apply the global site experience standard consistently across the region, while adapting to the genuine differences between manufacturing, laboratory, office and small sites.
• Plan and manage coverage across sites, balancing on‑site presence, remote support and partner‑delivered capability against demand and site criticality.
• Act as escalation point for site technology issues in the region, taking ownership through to resolution with the teams that hold the fix.
• Work proactively to prevent issues, using site telemetry, meeting room health and experience data to fix problems before they are reported.
• Partner with site leadership, facilities and business teams so that technology supports what actually happens at each location.
• Support site level projects and change, including refresh programmes, moves, expansions and closures, working with the relevant platform and project teams.
• Hold managed service partners to the standard for the elements of site support they provide, and elevated where performance falls short.
• Represent site realities to the platform and product teams, so that services are designed for how they land at a location and not only for how they work centrally.
• Measure and report regional site experience, using service data and direct feedback, and act on what it shows.
• Drive automation and AI assisted operations at site level, reducing repetitive manual work and enabling analysts to spend time on experience rather than transactions.

Preferred Skills – If you have the following characteristics, it would be a plus:

• Microsoft 365 (Teams, SharePoint, OneDrive, Zoom, Teams Meeting Room, Proofpoint, Copilot, Claude)
• Identity and access management (Entra ID/Azure AD, conditional access, Zero Trust)
• Endpoint management (Intune, SCCM, Jamf, Tanium)
• Virtual desktop/DaaS (Citrix, AVD, W365, Secure file transfer)
• Enough technical depth to challenge vendors and interpret root cause analyses

Other Job‑Related Skills/Background:

• Strong operational leadership, able to hold a consistent standard across sites the role cannot visit often.
• Practical technical knowledge across devices, meeting room technology and local infrastructure.
• Excellent stakeholder skills with site leadership, facilities and business teams.
• Sound judgement on where to invest effort across sites of very different size and criticality.
• Ability to hold suppliers to account while keeping the working relationship productive.
• Cultural awareness and adaptability when working across countries and time zones., CI/CD, Cloud Based Services, Configuration Management (CM), Data Center Infrastructure Management (DCIM), Disaster Recovery (DR), Financial Operations, Identity Access Management (IAM), Incident Management, Operating Systems (OS), Performance Tuning, Scripting, System Monitors, Vulnerability Management

At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together. We're proud to be leading a healthcare revolution, and we're looking for people who can help us deliver on our ambition., Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.