Global Executive Support Lead

Gsk; England; On-site; GBP 110,000 - 140,000; Full time

Job summary

GSK is seeking a Senior Manager, Global Executive Support to lead a globally distributed team delivering high-touch executive technology services. You will define the support model, onboarding experiences for senior leaders, and act as the senior escalation point for tech issues.

The role works with Experience Platform, EUC and Collaboration teams to ensure consistent, quality support across regions and time zones. A strong emphasis on discretion and proactive problem solving is required.

Qualifications

• Bachelor's or Master's degree in Information Technology, Business, or a related field or equivalent experience.
• Considerable experience in technology support, service management or digital workplace roles, including leading a Global team.
• Proven experience supporting executive or high-profile users with discretion and high expectations.
• Experience leading a distributed team across regions/time zones.
• Experience designing a support model with coverage, escalation, onboarding.

Responsibilities

• Lead the global team of Executive Support Analysts across regions, setting expectations, coverage and ways of working.
• Define and maintain the executive support service, including scope, response/escalation, and out-of-hours coverage.
• Replace ad-hoc support with a repeatable service and document the model.
• Own onboarding for new senior leaders, including device setup and collaboration tooling.
• Act as senior escalation point for executive tech issues from start to resolution.
• Proactively prevent issues using device health data and telemetry to identify problems.
• Build executive fluency in workplace and AI tooling to maximize value.
• Coordinate tech support for board meetings, leadership events and travel.
• Represent executive perspective to EUC/Experience Platform teams to fix root causes.
• Maintain relationships with executive assistants and leadership offices.
• Measure executive experience using service data and feedback, acting on findings.

Skills

Executive Support

Global Team Leadership

Discretion

Telemetry & Health Metrics

AI Tooling Adoption

Education

Bachelor's or Master's degree in Information Technology, Business, or related field

Tools

Microsoft Endpoint

Mac Certifications

Job description

GSK is seeking a Senior Manager, Global Executive Support to lead a globally distributed team delivering high-touch executive technology services. You will define the support model, onboarding experiences for senior leaders, and act as the senior escalation point for tech issues.

The role works with Experience Platform, EUC and Collaboration teams to ensure consistent, quality support across regions and time zones. A strong emphasis on discretion and proactive problem solving is required.