Snr. Manager Regional Site Operations

GSK; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

GSK is seeking a Senior Manager Regional Site Operations to lead the Site Experience Analysts across the region, ensuring a high-quality on-site technology experience from manufacturing floors to small offices. You will balance global standards with site-specific realities, coordinate with platform teams, and drive automation to reduce manual tasks.

The role requires extensive IT site operations experience, proven leadership of distributed teams, and a track record of coordinating across

Qualifications

• Bachelor’s or Master’s degree in Information Technology, Business, Engineering or a related field, or equivalent experience.
• Considerable experience in IT site operations, end user services or technology support roles, including experience leading a team.
• Proven experience running technology support across multiple locations in more than one country.
• Experience leading a distributed team and holding a consistent standard across sites of different sizes and purposes.
• Experience of the technology environments found at manufacturing, laboratory and office locations, and the different demands each places on support.
• Experience planning coverage across on-site, remote and partner-delivered support.
• Experience holding managed service partners to agreed standards, including through escalation.
• Experience supporting site level change such as refreshes, moves, expansions or closures.
• Familiarity with site telemetry and AI assisted operations applied to reducing repetitive manual work.

Responsibilities

• Lead the Site Experience Analysts across the region, setting expectations, coverage and ways of working, and developing the capability of the team.
• Own the on-site technology experience for the region, covering meeting room and collaboration technology, local infrastructure, device support and the technology people encounter at their location.
• Apply the global site experience standard consistently across the region, while adapting to the genuine differences between manufacturing, laboratory, office and small sites.
• Plan and manage coverage across sites, balancing on-site presence, remote support and partner-delivered capability against demand and site criticality.
• Act as escalation point for site technology issues in the region, taking ownership through to resolution with the teams that hold the fix.
• Work proactively to prevent issues, using site telemetry, meeting room health and experience data to fix problems before they are reported.
• Partner with site leadership, facilities and business teams so that technology supports what actually happens at each location.
• Support site level projects and change, including refresh programmes, moves, expansions and closures, working with the relevant platform and project teams.
• Hold managed service partners to the standard for the elements of site support they provide, and escalat where performance falls short.
• Represent site realities to the platform and product teams, so that services are designed for how they land at a location and not only for how they work centrally.
• Measure and report regional site experience, using service data and direct feedback, and act on what it shows.
• Drive automation and AI assisted operations at site level, reducing repetitive manual work and enabling analysts to spend time on experience rather than transactions.

Skills

Site operations

IT support

Team leadership

Vendor management

Distributed teams

Telemetry & AI

Education

Bachelor's or Master's in IT/Engineering/Business

Tools

Microsoft 365

Entra ID / Azure AD

Intune

Remote monitoring

Job description

At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together. We’re proud to be leading a healthcare revolution, and we’re looking for people who can help us deliver on our ambition.

Role Overview

The Snr. Manager Regional Site Operations leads technology site operations across a region, running the team of Site Experience Analysts who deliver the on-site technology experience at GSK locations. The role is accountable for the quality and consistency of that experience across every site in the region, from large campuses to small offices.

Site operations is one of the most visible parts of the technology function, because it is where people encounter technology in person. The role balances local responsiveness against a consistent global standard, works closely with the platform teams whose services land at sites, and represents site realities in decisions taken centrally.

In this role you will

• Lead the Site Experience Analysts across the region, setting expectations, coverage and ways of working, and developing the capability of the team.
• Own the on-site technology experience for the region, covering meeting room and collaboration technology, local infrastructure, device support and the technology people encounter at their location.
• Apply the global site experience standard consistently across the region, while adapting to the genuine differences between manufacturing, laboratory, office and small sites.
• Plan and manage coverage across sites, balancing on-site presence, remote support and partner-delivered capability against demand and site criticality.
• Act as escalation point for site technology issues in the region, taking ownership through to resolution with the teams that hold the fix.
• Work proactively to prevent issues, using site telemetry, meeting room health and experience data to fix problems before they are reported.
• Partner with site leadership, facilities and business teams so that technology supports what actually happens at each location.
• Support site level projects and change, including refresh programmes, moves, expansions and closures, working with the relevant platform and project teams.
• Hold managed service partners to the standard for the elements of site support they provide, and escalat where performance falls short.
• Represent site realities to the platform and product teams, so that services are designed for how they land at a location and not only for how they work centrally.
• Measure and report regional site experience, using service data and direct feedback, and act on what it shows.
• Drive automation and AI assisted operations at site level, reducing repetitive manual work and enabling analysts to spend time on experience rather than transactions.

Basic Qualifications

We are looking for professionals with these required skills to achieve our goals:

• Bachelor’s or Master’s degree in Information Technology, Business, Engineering or a related field, or equivalent experience.
• Considerable experience in IT site operations, end user services or technology support roles, including experience leading a team.
• Proven experience running technology support across multiple locations in more than one country.
• Experience leading a distributed team and holding a consistent standard across sites of different sizes and purposes.
• Experience of the technology environments found at manufacturing, laboratory and office locations, and the different demands each places on support.
• Experience planning coverage across on-site, remote and partner-delivered support.
• Experience holding managed service partners to agreed standards, including through escalation.
• Experience supporting site level change such as refreshes, moves, expansions or closures.
• Familiarity with site telemetry and AI assisted operations applied to reducing repetitive manual work.

Preferred Skills

If you have the following characteristics, it would be a plus:

• Microsoft 365 (Teams, SharePoint, OneDrive, Zoom, Teams Meeting Room, Proofpoint, Copilot, Claude)
• Identity and access management (Entra ID/Azure AD, conditional access, Zero Trust)
• Endpoint management (Intune, SCCM, Jamf, Tanium)
• Identity and access management (Entra ID/Azure AD, conditional access, Zero Trust)
• Virtual desktop/DaaS (Citrix, AVD, W365, Secure file transfer)
• Enough technical depth to challenge vendors and interpret root cause analyses

Other Job-Related Skills/Background

• Strong operational leadership, able to hold a consistent standard across sites the role cannot visit often.
• Practical technical knowledge across devices, meeting room technology and local infrastructure.
• Excellent stakeholder skills with site leadership, facilities and business teams.
• Sound judgement on where to invest effort across sites of very different size and criticality.
• Ability to hold suppliers to account while keeping the working relationship productive.
• Cultural awareness and adaptability when working across countries and time zones.

Closing Date for Applications: Sunday 1st November 2026 (COB)

Please take a copy of the Job Description, as this will not be available post closure of the advert.

When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.

During the course of your application, you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process. If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process.

Skills

CI/CD, Cloud Based Services, Configuration Management (CM), Data Center Infrastructure Management (DCIM), Disaster Recovery (DR), Financial Operations, Identity Access Management (IAM), Incident Management, Operating Systems (OS), Performance Tuning, Scripting, System Monitors, Vulnerability Management

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive.

We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at [e-mail] where you can also request a call. We have created a Recruitment FAQ guide. Click the Link where you will find answers to multiple questions we receive.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/.