Regional Service Manager

Oxleas NHS Foundation Trust; Rochester; On-site; GBP 76,000 - 88,000; Full time

Job summary

An established industry player is seeking two Regional Service Managers to lead healthcare services in prison settings across Kent. This role involves providing direction, shaping future healthcare provisions, and managing multi-disciplinary teams. The successful candidates will engage with senior stakeholders, ensure quality service delivery, and participate in change management initiatives. If you are a dynamic leader with a passion for improving healthcare in challenging environments, this opportunity offers a chance to make a significant impact in the lives of individuals in the prison system.

Qualifications

• 5+ years experience in community settings, preferably in forensics/prison services.
• Experience liaising with commissioners and senior stakeholders in Health & Criminal Justice.

Responsibilities

• Lead and manage prison healthcare services across multiple sites.
• Ensure high standards of care and effective service delivery.

Skills

Leadership

Stakeholder Engagement

Service Development

Change Management

Multi-Professional Team Management

Education

Professional Qualification

Job description

Search the Oxleas NHS Foundation Trust website

Site HMP Rochester & HMP Elmley Town Rochester and Sheerness Salary £76,290 - £87,601 Includes £2k per annum recruitment and retention allowance Salary period Yearly Closing 13/05/2025 23:59

Job overview

Oxleas NHS Foundation Trust is seeking two Regional Service Managers for each of the prison clusters in Kent:

Sheppey Cluster (HMP Elmley, HMP Standford Hill and HMP Swaleside)

West Kent Cluster (HMP East Sutton Park, HMP Maidstone, HMP Rochester and HMP Cookham Wood

To support the Service Director and Associate Director to provide effective leadership and management of prison healthcare services across the seven prisons in Kent.

The two Regional Service Managers will provide direction and coordination in shaping and implementing the future provision and quality of prison healthcare services, lead the development agenda on new business opportunities (including writing business cases), and ensure the proactive management of sub-contracted services through a regular review process. They will actively participate in the change-management agenda of prison healthcare needs at a local and national level. This will involve senior-level engagement with HMPPS and MOJ colleagues, commissioners, primary and secondary care providers, subcontractors, His Majesty’s Inspectorate of Prisons, Care Quality Commission, Prison & Probation Ombudsman, Senior Coroners and other senior colleagues and stakeholders

Main duties of the job

• Provide leadership and direction to prison healthcare teams.
• Develop and improve prison healthcare services.
• Develop and maintain strong and positive relationships with Heads of Healthcare and senior colleagues.
• Maintain effective working arrangements with commissioners, HMPPS senior colleagues, senior partners, subcontractors and stakeholders.
• Be accountable for overall performance and effective management and delivery of a high quality multi-disciplinary service.
• The role will also involve coordinating the Forensic & Offender Healthcare Directorate’s approach to clinical governance in all prisons in order to assure and monitor high standards of care, and ensuring a clear process is followed in the event of a serious incident / death in custody with suitable investigation and shared learning

***Important: Please note that these roles require visible leadership, with approximately 50% of time spent visiting and working at the prison sites***

***Please indicate in your personal statement if you have a preference for either of the clusters, however please note that it may not be possible to allocate you to your preference should your application be successful***

Working for our organisation

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We Listen
• We Care

Detailed job description and main responsibilities

In conjunction with the Service Director is responsible for the effective leadership and management of all Prison healthcare services which contractually we provide.

In liaison with the Service Director and Operational Managers will regularly link with key stakeholders including commissioners and prison governors and directors. This will include attendance at contract meetings and local prison governanceforums.

In liaison with the Service Director and other members of the Core Board will lead the development agenda on new business opportunities, including writing businesscases.

Provide direction and co-ordination in conjunction with Operational Managers in shaping and implementing the future provision and quality of servicesprovided.

To ensure proactive management of sub-contracted services, through a regular review process that ensure the required quality and financial standards aremet.

In liaison with the Service Director and prison operational managers and quality leads co-ordinate the Forensic & Prison Directorate’s approach to clinical governance in all prisons in order to assure and monitor high standards of care.

To ensure there is a clear process followed in the event of a serious incident / death in custody with a suitable investigation and learning. The Service Manager will oversight all investigation reports and ensure clear communication with commissioners, prison governors, HMPPS and HMCoroner.

Actively participate in the change management agenda of prison health care needs at a local and national level, and deputise for the Director as required

Is responsible for proposing and implementing service and trustpolicy.

Will cover the Trust Service manager on-call on a rotational basis as directed

IMPORTANT INFORMATION, PLEASE READ :

All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.

You will need to provide:

Proof of right to work documentation

Proof of ID, needs to include 1 photographic ID

Proof of address documentation

Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.

Address History:

5 years address history will be needed.

Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.

Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.

In order to assist you in obtaining a Police Certificate, guidance can be sought from:https ://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website ( http://www.fco.gov.uk/en ).

Person specification

Knowledge

• Professional Qualification

Experience

• 5 years working in community settings, preferably forensics/prison services
• Experience of liaising closely with commissioners and senior stakeholders in Health & Criminal Justice

Leadership/management

• Experience of service development and change management
• Experience of managing multi-professional teams

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process. We also discourage overuse of AI during the application process because this can negatively impact the quality of your application and may hinder your chances of being shortlisted. Thank you.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Briony Wilson Job title Associate Director, Offender Healthcare Operations Email address [e-mail] Telephone number 07786 918816