Regional Service Delivery Leader, UKI & Nordics

Lenovo; Farnborough; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Holiday purchase

Private medical

Income protection

Learning and development

Life insurance

Lenovo and Motorola products discounts

Cycle to work

MyGym Discounts

Mortgage advice and support

Referral bonus

Free onsite parking

Job summary

Lenovo is seeking a Service Delivery Manager to oversee enterprise service delivery across the EMEA region from Farnborough, UK. You will manage customer satisfaction, partner performance, and service quality while collaborating with Sales, Engineering, Operations, and external providers.

You will build strong relationships with large enterprise customers, drive continuous improvements, and lead regional delivery projects within the Lenovo Solutions & Services Group.

Qualifications

• Proven experience in service delivery, customer success, operations management, or vendor/service partner management.

Responsibilities

• Act as the main point of contact for customer escalations and coordinate with Lenovo teams and external partners.
• Build and maintain relationships with large enterprise customers and ensure high satisfaction.
• Lead regional delivery projects and drive continuous service improvements.

Skills

Service delivery

Vendor management

Project management

Stakeholder management

Customer success

Operations management

Analytical mindset

Communication skills

Job description

Lenovo is seeking a Service Delivery Manager to oversee enterprise service delivery across the EMEA region from Farnborough, UK. You will manage customer satisfaction, partner performance, and service quality while collaborating with Sales, Engineering, Operations, and external providers.

You will build strong relationships with large enterprise customers, drive continuous improvements, and lead regional delivery projects within the Lenovo Solutions & Services Group.