Regional Service Delivery Lead – Planned Repairs

Sanctuary Group; Ely; Sur place; GBP 42 000 - 44 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Staff Networks

Résumé du poste

Sanctuary is seeking a Service Delivery Manager to join our Planner Repairs team in Ely. You will report to the Regional Operations Manager and lead a team of 12 operatives and Apprentices, delivering Planned Repairs across the South East with a strong focus on safety and quality.

The role requires ILM membership, NVQ Level 3 in a core trade, and a full UK driving licence. We offer a competitive salary, generous leave, and a supportive, inclusive environment with opportunities for career

Qualifications

• Qualified to ILM membership and NVQ Level 3 in a core trade; bring original certification to interview
• Experience in a building maintenance or facilities management environment
• Knowledge of Health and Safety legislation and its application
• Track record of meeting deadlines and prioritising workloads
• Proficiency in MS Office (Excel, Word, Outlook)
• Full UK driving licence to drive company vehicle

Responsabilités

• Oversee Planned Repairs end-to-end across the South East region, on-site
• Inspect works to ensure value for money and quality
• Maintain Health and Safety compliance and lead risk assessments
• Handle complaints and service breakdowns to meet customer expectations
• Coordinate with colleagues to plan and complete work efficiently
• Build relationships with internal and external stakeholders focusing on customer outcomes

Connaissances

ILM membership

NVQ Level 3

Driving licence

MS Office

Formation

NVQ Level 3 in a core trade

Description du poste

Sanctuary is seeking a Service Delivery Manager to join our Planner Repairs team in Ely. You will report to the Regional Operations Manager and lead a team of 12 operatives and Apprentices, delivering Planned Repairs across the South East with a strong focus on safety and quality.

The role requires ILM membership, NVQ Level 3 in a core trade, and a full UK driving licence. We offer a competitive salary, generous leave, and a supportive, inclusive environment with opportunities for career