Service Delivery Manager

Sanctuary Group; Ely; On-site; GBP 42,000 - 44,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Staff Networks

Job summary

Sanctuary is seeking a Service Delivery Manager to join our Planner Repairs team in Ely. You will report to the Regional Operations Manager and lead a team of 12 operatives and Apprentices, delivering Planned Repairs across the South East with a strong focus on safety and quality.

The role requires ILM membership, NVQ Level 3 in a core trade, and a full UK driving licence. We offer a competitive salary, generous leave, and a supportive, inclusive environment with opportunities for career

Qualifications

• Qualified to ILM membership and NVQ Level 3 in a core trade; bring original certification to interview
• Experience in a building maintenance or facilities management environment
• Knowledge of Health and Safety legislation and its application
• Track record of meeting deadlines and prioritising workloads
• Proficiency in MS Office (Excel, Word, Outlook)
• Full UK driving licence to drive company vehicle

Responsibilities

• Oversee Planned Repairs end-to-end across the South East region, on-site
• Inspect works to ensure value for money and quality
• Maintain Health and Safety compliance and lead risk assessments
• Handle complaints and service breakdowns to meet customer expectations
• Coordinate with colleagues to plan and complete work efficiently
• Build relationships with internal and external stakeholders focusing on customer outcomes

Skills

ILM membership

NVQ Level 3

Driving licence

MS Office

Education

NVQ Level 3 in a core trade

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Service Delivery Manager

Ely

£41,829 - £44,031 per year

40 hours per week – 8:00am to 4:30pm

We are looking fora Service Delivery Manager to join our dedicated Planner Repairs team based in Ely. In this role you will report to Regional Operations Manager and lead a teamof 12 directly employed operatives and Apprentices.

Key responsibilities include operational management of the end-to-end delivery of Planned Repairs across the South East region, On-site, you will manage multi-trades, drive productivity, and oversee performance. You will also be responsible for Repairs works, ensuring Health & Safety compliance, conducting risk assessments, and leading toolbox talks, supervising your team and post-inspecting works. Effective resource and workload planning, quality assurance through regular audits, and maintaining documented records are crucial.

This is a rewarding role where you will make a meaningful difference by ensuring our homes, teams and operations run smoothly and professionally.

A full UK driving licence is required as you will be provided with a company van. You will also have opportunities to develop your career within Sanctuary.

The role of Service Delivery Manager will include:

• Overseeing Planned Repairs, ensuring they are carried out to a high standard
• Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
• Maintaining compliance for health and safety, ensuring this is promoted and adhered to
• Handling complaints and breakdowns in service to meet customer expectations
• Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
• Building relationships with internal and external stakeholders and ensuring the customer is our main focus.

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to ILM membership (The Institute of Leadership) and have a NVQ Level 3 in a core trade or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
• Working knowledge of the application of Health and Safety legislation
• Proven experience of working to deadlines and prioritising workloads
• Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £41,829 per annum (rising to £44,031 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Segment:

Service Manager, Consulting, QA, Manager, Customer Service, Service, Quality, Management