Maintenance Service Delivery Manager – Voids & Repairs Lead

Sanctuary Group; Welwyn Garden City; Hybrid; GBP 44,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer matches

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support

Staff Networks for inclusion

Salary rise after 12 months

Job summary

Sanctuary Group is seeking a Maintenance Service Delivery Manager in Welwyn Garden City to lead the delivery of responsive repairs and voids across a diverse property portfolio, with 40 hours per week.

You will manage a team of 12-16 operatives, ensure safety, quality and compliance, and balance day-to-day site work with cross-site collaboration. The role offers autonomy, a company van, and strong development opportunities.

Qualifications

• Must hold ILM membership and NVQ Level 3 qualification; bring original certificates to interview.
• Proven experience of managing a successful team
• Recent experience in building maintenance or facilities management
• Working knowledge of the application of Health and Safety legislation
• Proven experience of meeting deadlines and prioritising workloads
• Basic Microsoft Office skills: Excel, Word, Outlook
• Full UK driving licence and willingness to drive company vehicle

Responsibilities

• Manage end-to-end delivery of void properties from scoping to hand back.
• Ensure void works meet timescales, quality and compliance.
• Deliver in-house responsive repairs and drive service performance.
• Lead and develop a team of 12-16 operatives.
• Oversee health, safety and statutory compliance across sites.
• Inspect completed works to ensure quality and value.
• Collaborate with internal teams to resolve issues and improve performance.

Skills

Proven experience of managing a team

Experience in building maintenance or

Education

NVQ Level 3 in a core trade subject

ILM membership

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Sanctuary Group is seeking a Maintenance Service Delivery Manager in Welwyn Garden City to lead the delivery of responsive repairs and voids across a diverse property portfolio, with 40 hours per week.

You will manage a team of 12-16 operatives, ensure safety, quality and compliance, and balance day-to-day site work with cross-site collaboration. The role offers autonomy, a company van, and strong development opportunities.