Regional Security Operations Lead

ICTS UK Ltd; United Kingdom; Remote; GBP 46,000 - 56,000; Full time

Job summary

ICTS UK Ltd is seeking a Regional Manager to lead operational delivery across multiple corporate security contracts in the assigned UK region. You will oversee site teams, maintain client relationships and ensure service levels meet ICTS standards.

The role requires strong leadership, contract management experience and a commitment to safety and compliance. Regular travel between sites is expected, with reporting to the Head of Operations.

Qualifications

• SIA licence must be valid or obtainable.
• Experience in managing security or facilities contracts.
• Proven ability to lead multi-site teams and drive performance.
• Strong client-facing capabilities and relationship building.
• Knowledge of SLAs, KPIs, compliance and audit processes.
• Understanding of operational risk and incident management.
• Excellent written and verbal communication; able to train and motivate teams.
• Must be able to travel regionally on a regular basis.

Responsibilities

• Oversee day-to-day operations of multiple corporate security contracts within your region.
• Line manage contract-based operational teams across sites.
• Develop strong relationships with client stakeholders to ensure satisfaction and engagement.
• Monitor contract performance against SLAs and KPIs; take corrective action as needed.
• Ensure compliance with contractual, regulatory and company requirements.
• Conduct on-site audits and support continuous improvement initiatives.
• Collaborate with Head of Operations to deliver regional objectives and strategic goals.
• Coordinate with Recruitment, HR, Compliance and Training to meet resourcing needs.

Skills

SIA licence

Contract management

People management

Client-facing

SLA KPIs

Audit processes

Operational risk management

Communication skills

Willingness to travel

Job description

ICTS UK Ltd is seeking a Regional Manager to lead operational delivery across multiple corporate security contracts in the assigned UK region. You will oversee site teams, maintain client relationships and ensure service levels meet ICTS standards.

The role requires strong leadership, contract management experience and a commitment to safety and compliance. Regular travel between sites is expected, with reporting to the Head of Operations.