Regional Security Ops Leader – Multi-Site Excellence

First Response Group; Milton Keynes; On-site; GBP 55,000 - 75,000; Full time

Job summary

First Response Group is seeking a Security Operations Manager to lead security, cleaning, and reception services across multiple contracts in the Southern UK region. You will ensure staffing, operational effectiveness, and adherence to KPIs and SLAs while driving continuous improvement and regulatory compliance.

The role emphasizes workforce planning, risk management, and strong client engagement to deliver high-quality services across all sites.

Qualifications

• Experience leading security operations across multiple sites.
• Experience managing recruitment and employee onboarding.
• Experience dealing with attendance management, disciplinary matters and performance management.
• Hold a Full UK driving licence.
• Hold a valid SIA Front Line Licence.
• Flexible approach to working hours.

Responsibilities

• Lead day-to-day management of security, cleaning, and reception services across multiple contracts, ensuring staffing, operational effectiveness and KPIs meet agreed standards.
• Maintain workforce planning and allocate resources to meet contractual requirements, with contingency plans to minimise disruption.
• Conduct regular site visits, audits, and quality assurance checks to monitor performance and drive operational excellence.
• Oversee the full employee lifecycle including recruitment, onboarding, retention, performance management, attendance monitoring and development.
• Manage employee relations in line with company policies (probation, PIP, discipline, attendance and return-to-work processes).
• Ensure personnel are trained, licensed, and records are maintained for compliance and licensing.
• Maintain robust compliance across contracts with up-to-date assignment instructions, risk assessments, policies and statutory documentation.
• Develop and maintain client relationships through regular communication and review meetings to identify improvements.

Skills

Security operations

Recruitment & onboarding

Attendance & performance management

Full UK driving licence

SIA Front Line Licence

Flexible working hours

Job description

First Response Group is seeking a Security Operations Manager to lead security, cleaning, and reception services across multiple contracts in the Southern UK region. You will ensure staffing, operational effectiveness, and adherence to KPIs and SLAs while driving continuous improvement and regulatory compliance.

The role emphasizes workforce planning, risk management, and strong client engagement to deliver high-quality services across all sites.