Regional Manager

ICTS UK Ltd; United Kingdom; Remote; GBP 46,000 - 56,000; Full time

Job summary

ICTS UK Ltd is seeking a Regional Manager to lead operational delivery across multiple corporate security contracts in the assigned UK region. You will oversee site teams, maintain client relationships and ensure service levels meet ICTS standards.

The role requires strong leadership, contract management experience and a commitment to safety and compliance. Regular travel between sites is expected, with reporting to the Head of Operations.

Qualifications

• SIA licence must be valid or obtainable.
• Experience in managing security or facilities contracts.
• Proven ability to lead multi-site teams and drive performance.
• Strong client-facing capabilities and relationship building.
• Knowledge of SLAs, KPIs, compliance and audit processes.
• Understanding of operational risk and incident management.
• Excellent written and verbal communication; able to train and motivate teams.
• Must be able to travel regionally on a regular basis.

Responsibilities

• Oversee day-to-day operations of multiple corporate security contracts within your region.
• Line manage contract-based operational teams across sites.
• Develop strong relationships with client stakeholders to ensure satisfaction and engagement.
• Monitor contract performance against SLAs and KPIs; take corrective action as needed.
• Ensure compliance with contractual, regulatory and company requirements.
• Conduct on-site audits and support continuous improvement initiatives.
• Collaborate with Head of Operations to deliver regional objectives and strategic goals.
• Coordinate with Recruitment, HR, Compliance and Training to meet resourcing needs.

Skills

SIA licence

Contract management

People management

Client-facing

SLA KPIs

Audit processes

Operational risk management

Communication skills

Willingness to travel

Job description

Regional Manager

Multiple UK Client Sites 40 hrs, Mon-Fri £51k + car allowance Reports to Head of Operations

About ICTS

ICTS has been delivering trusted, bespoke security since 1987. Today, nearly 5,000 colleagues across the UK & Ireland provide high-quality integrated security and customer services across some of the most demanding environments.

Our people are what set us apart. We're passionate about doing things the right way, and our strong client retention rates reflect the safe, inclusive operating environments we create together. If you bring passion, integrity and a diversity of thought, we'd love to welcome you to the team.

What We Offer You

When you join ICTS, you become part of a team that genuinely values the people behind the service. Here's a taste of what's waiting:

We invest in you from the start. You'll get a thorough induction and the training, tools and ongoing support to build your confidence in the role, and the development doesn't stop once you're settled: there's real room to grow with us.

The Role

As a Regional Manager, you will be responsible for the operational delivery and performance of multiple corporate security contracts across your assigned region. You will oversee and support the operational teams at each site, ensuring service levels are met, client relationships are maintained, and teams are engaged and performing effectively. This is a people-focused role that demands strong leadership, a proactive approach to contract management, and a strong commitment to service excellence. You will work closely with the Head of Operations, providing regional insights and ensuring alignment with wider strategic and compliance goals.

Key Responsibilities

Day-to-day, you'll be:

• Overseeing the day-to-day operations of multiple corporate security contracts within your region, ensuring services are delivered in line with client expectations and ICTS standards.
• Line managing contract-based operational teams (the number of teams and sites may vary), providing direction, coaching, and performance management.
• Developing strong, collaborative working relationships with client stakeholders to ensure satisfaction, engagement, and operational effectiveness.
• Monitoring and reporting on contract performance against agreed SLAs and KPIs, taking corrective action where necessary.
• Ensuring full compliance with contractual, regulatory, and company requirements across all locations under your responsibility.
• Conducting on-site audits and reviews, supporting continuous improvement and adherence to standards.
• Working closely with the Head of Operations to deliver regional objectives and support wider strategic initiatives.
• Collaborating with internal functions including Recruitment, HR, Compliance, and Training to ensure resourcing, development, and support needs are met.
• Promoting a culture of safety, integrity, and inclusion across your teams, aligned with ICTS values.
• Supporting the mobilisation of new contracts or the transition of existing contracts within your region, as required.
• Acting as the key escalation point for operational matters in your region and supporting incident response activity where necessary.
• Travelling regularly between sites to maintain visibility, support teams, and engage with clients face to face.
• Delivering ICTS's wider strategy, offering insights and operational feedback to shape long-term goals and business development priorities.

What You'll Bring

We'll support your development, but a few things are essential from the start:

• A valid SIA licence, or the ability to obtain one, with a solid understanding of licensing conditions and responsibilities.
• Experience in contract management or operational leadership within the security or facilities management industry.
• Strong people management skills with a track record of leading and developing multi-site teams.
• Demonstrable client-facing experience with the ability to build professional relationships and influence at a local level.
• Working knowledge of SLAs, KPIs, compliance requirements, and audit processes.
• A solid understanding of operational risk, incident management, and team performance oversight.
• Effective communication and interpersonal skills, with strong organisational and time management ability.
• Flexibility to travel regionally on a regular basis.

Desirable:

• Professional qualifications in security management, operations, or leadership.
• Experience supporting tender mobilisation or transitions of service contracts.
• Familiarity with security technologies and digital reporting systems.
• A full UK driving licence.

Inclusion and Our Values

At ICTS UK & Ireland, it's the uniqueness of our people that makes us stand out and we wouldn't have it any other way. We actively welcome applicants of all backgrounds, ethnicities, ages, abilities, gender identities, sexual orientations, faiths and life experiences.

We're proud signatories of the Armed Forces Covenant (recognised at Silver), and we champion women and underrepresented groups across the security sector. If you need any adjustments at any stage of the recruitment process, just let us know and we'll make it happen.

Customer First

Teamwork

Integrity

Innovation