On-site Security Operations Lead

ISS UK Limited; Birmingham; On-site; GBP 42,000 - 62,000; Full time

Job summary

ISS UK Limited is seeking a Security Manager to oversee day-to-day security services on site, ensuring contracts, SOPs and client policies are followed. You will manage incidents, lead teams, and drive continuous improvement across security operations while maintaining high safety and customer service standards.

The role reports to the Key Account Manager and focuses on incident management, stakeholder escalation, and performance against service levels within a corporate site in Birmingham.

Qualifications

• Previous supervisory or management experience within a security environment.
• Strong security background with a solid understanding of security operations.
• Valid SIA Front Line Licence.
• Security First Line Manager Level 3 Qualification or equivalent.
• Experience managing security incidents and stakeholder escalations.
• Knowledge of CCTV, access control, and intruder detection systems.
• Strong communication, leadership, and customer service skills.
• Government or corporate office security experience would be advantageous.

Responsibilities

• Lead day-to-day delivery of security services to meet contract requirements and service levels.
• Ensure compliance with Assignment Instructions, SOPs, Emergency Procedures, and client policies.
• Act as the first point of contact for incident management and escalate as needed.
• Monitor and manage CCTV, access control, intruder detection and related technologies.
• Conduct operational reviews and audits to identify risks and improvement opportunities.
• Manage staffing levels, support recruitment, address vacancies promptly.
• Lead, motivate, develop and support Security Officers and security personnel.
• Ensure licences, training and competency standards are maintained while promoting safety and customer service.

Skills

Security operations leadership

Incident management

Stakeholder management

Leadership

Communication

Customer service

Education

SIA Front Line Licence

Security First Line Manager Level 3 Qualification

Tools

CCTV systems

Access control systems

Intruder detection systems

Job description

ISS UK Limited is seeking a Security Manager to oversee day-to-day security services on site, ensuring contracts, SOPs and client policies are followed. You will manage incidents, lead teams, and drive continuous improvement across security operations while maintaining high safety and customer service standards.

The role reports to the Key Account Manager and focuses on incident management, stakeholder escalation, and performance against service levels within a corporate site in Birmingham.