Regional Repairs Operations Manager

GreenSquareAccord Limited; West Midlands; On-site; GBP 58,000 - 62,000; Full time

Benefits offered by this job

25 days holiday

Defined contribution pension

Flexible working

Employee Assistance Programme

Volunteering leave

Buy/Sell of annual leave

Health cash plan

Job summary

GreenSquareAccord Limited is seeking a Regional Repairs Operations Manager based in Birmingham to lead repairs, voids, surveying and planned works across the Midlands. You will manage a team of regional managers and ensure safe, high‑quality service delivery with strong budget and performance oversight.

The role focuses on strategic leadership and day‑to‑day operational management, driving efficiency, compliance and excellent customer outcomes across responsive repairs, voids and kitchen &

Qualifications

• Experience in repairs and maintenance at managerial level.
• Ability to make assertive decisions to resolve complex issues related to work and repairs.

Responsibilities

• Lead Repairs, Voids, Repairs Surveying and Planned works across the Midlands region.
• Oversee regional budgets, workforce planning and contractor performance to ensure value for money.
• Drive safety, compliance and customer outcomes across all service areas.
• Coach and develop Repairs Managers, Voids Managers and Planning Managers to high performance.

Skills

Experience in repairs and maintenance

Assertive decision making

Job description

Job Title: Regional Repairs Operations Manager

Head Office Location: Brindley Place, Birmingham

Job Location: Birmingham

Contract type: Permanent

Working hours: 39 hours per week

Salary - £58,000 - £62,000 plus £2,500 Car Allowance

About the role

We re looking for an experienced Regional Manager to lead our Repairs, Voids, Repairs Surveying and Planned works across the Midlands region. You ll manage and support a team of operational managers, providing clear leadership, direction and accountability to ensure we deliver safe, efficient and high-quality services for our customers.

This is a varied and influential leadership role where you ll balance strategic thinking with day-to-day operational management across responsive repairs, empty homes and planned improvement works. You ll ensure strong performance, value for money, compliance and excellent customer outcomes across all areas of responsibility.

You ll have overall responsibility for the operational delivery of responsive repairs, repairs surveying, voids and Kitchen & Bathrooms programmes across your region, including:

Leading, coaching and developing Repairs Managers, Voids Managers, Repairs Surveying teams and Planned Managers to deliver consistent, high-performing services.

Driving operational performance and ensuring repairs, repairs surveying, empty homes and planned works are delivered safely, efficiently, on time and to a high standard.

Managing regional budgets, ensuring strong financial control, effective cost management and value for money across all service areas.

Overseeing workforce planning, productivity, contractor performance and programme delivery across responsive and planned workstreams.

Using performance data to identify trends, improve services and support informed decision-making.

Ensuring compliance with health and safety legislation, housing regulations and consumer standards.

Working closely with colleagues across Repairs, Empty Homes, Asset Management, Housing , Customer Contact Centre, Customer experience and other teams to deliver a seamless customer experience

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

As the Regional Repairs Operations Manager, you must have experience in repairs and maintenance at the managerial level.

Possess the ability to make assertive decisions to resolve complex issues related to work and repairs.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement
• A defined contribution pension scheme.
• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year
• Buying and selling of annual leave
• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, and guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know