Regional Renewal Specialist Subscriptions & Retention

Autodesk; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

Autodesk is seeking a Renewal Representative, Regional Accounts to manage high-volume UK subscription renewals. You will own end-to-end renewal cycles, defend customers, and identify expansion opportunities while coordinating with procurement and cross-functional teams.

The role emphasizes data-driven renewal pipelines, collaboration with Account Executives and Customer Success, and a focus on accurate, timely renewal execution within a fast-paced environment.

Qualifications

• Demonstrated experience managing customer renewals and account management in a B2B environment.
• Ability to independently manage a high volume of renewal transactions with attention to detail.
• Strong communication with procurement and commercial stakeholders.
• Commercial awareness including negotiating renewal terms.
• Ability to identify churn risks and expansion signals using data.
• Experience using CRM systems to manage pipelines and forecasts.
• Highly organized with ability to manage competing priorities.
• Familiarity with UK customer buying behaviours and regional practices.

Responsibilities

• Own and execute full renewal workflows across regional accounts.
• Drive timely renewal completion with contract and commercial accuracy.
• Defend existing customers and identify renewal blockers and churn risk.
• Close seat-based expansion opportunities at renewal using standard playbooks.
• Engage procurement and commercial teams to manage renewal execution.
• Maintain renewal pipeline, forecasting, and CRM reporting and analytics.
• Collaborate with Account Executives, Customer Success Managers and partners.
• Provide mentorship and share renewal insights with the team.

Skills

Renewals experience

Account management

Inside sales

CRM software

Customer communication

Data analysis

Education

Degree level education

Tools

CRM systems

Job description

Autodesk is seeking a Renewal Representative, Regional Accounts to manage high-volume UK subscription renewals. You will own end-to-end renewal cycles, defend customers, and identify expansion opportunities while coordinating with procurement and cross-functional teams.

The role emphasizes data-driven renewal pipelines, collaboration with Account Executives and Customer Success, and a focus on accurate, timely renewal execution within a fast-paced environment.