Regional Quality & Performance Analyst (Audit)

National Highways; West Midlands; On-site; GBP 42,000 - 64,000; Full time

Job summary

National Highways currently has an exciting opportunity for a Quality and Performance Analyst to join our team, based in Birmingham, West Midlands or Mansfield, East Midlands. In this role, you will be responsible for delivering regional performance reporting and supporting the implementation and embedment of performance measurement and management as essential tools for effective contract delivery.

A key part of the role will also involve supporting the management and assurance of quality across

Qualifications

• Must understand Quality Management Systems and NCRs; drive continuous improvement.
• Experience conducting internal and external audits; knowledge of ISO 9001; Lead Auditor desirable.
• Skilled in using metrics and data analysis to monitor and report performance.
• Ability to collaborate across multidisciplinary teams and stakeholders.
• Familiar with NEC or similar contract frameworks and their application.

Responsibilities

• Review Quality Management practices across regional contracts, using performance monitoring and trend analysis to identify improvements, recognise good performance, and address issues through NCRs and quality improvement plans.
• Deliver, in collaboration with the wider Quality and Performance Assurance (QPA) team, the regional audit programme, encompassing both internal and external audits.
• Collaborate with regional and national Operations teams to drive improvements and implement performance reporting, KPIs, and metrics that enhance visibility and allow better understanding of the region's performance.
• Understand and apply relevant standards and contract management documentation within Asset Delivery to support delivery in line with required quality, safety, cost, time, and specification standards.
• Work with suppliers and internal teams to drive consistency across the region and nationally and ensure continuous improvement.
• Develop and maintain Quality Management documentation. Championing a culture of continuous improvement across the region by ensuring performance feedback and lessons learned are captured, tracked, and monitored through to delivery.

Skills

Quality management systems

Non-conformance reports (NCRs)

Data analysis

Stakeholder collaboration

ISO 9001 knowledge

NEC contract frameworks

Job description

National Highways currently has an exciting opportunity for a Quality and Performance Analyst to join our team, based in Birmingham, West Midlands or Mansfield, East Midlands. In this role, you will be responsible for delivering regional performance reporting and supporting the implementation and embedment of performance measurement and management as essential tools for effective contract delivery.

A key part of the role will also involve supporting the management and assurance of quality across