Regional Quality & Performance Analyst

National Highways; Birmingham; On-site; GBP 38,000 - 52,000; Full time

Job summary

National Highways in Birmingham (with Mansfield option) is seeking a Quality and Performance Analyst to deliver regional performance reporting and support the embedment of performance measurement and contract quality management. You will drive continuous improvement by reviewing Quality Management practices, handling NCRs, and delivering the regional audit programme with internal and external audits.

The role collaborates with Operations and suppliers to enhance visibility of KPIs and ensure

Qualifications

• Understanding of Quality Management Systems, managing non-conformance reports (NCRs), and driving continuous improvement through structured quality processes.
• Experience in internal and external audits, with an understanding of ISO 9001 (and/or other relevant standards). ISO 9001 Lead Auditor is highly desirable.
• Competent in using metrics and data analysis to monitor, interpret, and report on performance, identifying trends and opportunities for improvement.
• Proven ability to build and maintain collaborative working relationships across multidisciplinary teams and stakeholders to support shared goals and service delivery.
• Familiar with NEC (or similar) contract frameworks and their application in operational environments, ensuring compliance with contractual and quality obligations.

Responsibilities

• Review Quality Management practices across regional contracts, using performance monitoring and trend analysis to identify improvements, recognise good performance, and address issues through Nonconformity Reports (NCRs) and quality improvement plans.
• Deliver, in collaboration with the wider Quality and Performance Assurance (QPA) team, the regional audit programme, encompassing both internal and external audits.
• Collaborate with regional and national Operations teams to drive improvements and implement performance reporting, KPIs, and metrics that enhance visibility and allow better understanding of the region's performance.
• Understand and apply relevant standards and contract management documentation within Asset Delivery to support delivery in line with required quality, safety, cost, time, and specification standards.
• Work with suppliers and internal teams to drive consistency across the region and nationally and ensure continuous improvement.
• Develop and maintain Quality Management documentation. Championing a culture of continuous improvement across the region by ensuring performance feedback and lessons learned are captured, tracked, and monitored through to delivery.

Skills

Quality management

Data analysis

Auditing

Stakeholder collaboration

Education

ISO 9001 Lead Auditor

Quality Management Certification

Job description

National Highways in Birmingham (with Mansfield option) is seeking a Quality and Performance Analyst to deliver regional performance reporting and support the embedment of performance measurement and contract quality management. You will drive continuous improvement by reviewing Quality Management practices, handling NCRs, and delivering the regional audit programme with internal and external audits.

The role collaborates with Operations and suppliers to enhance visibility of KPIs and ensure