Regional Quality Champion for Care Excellence (Hybrid)

Crystal Care; Lewes; Hybrid; GBP 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

Hybrid working opportunities

Ongoing professional development

Supportive leadership team

Impact across multiple homes

Rewarding role

Zusammenfassung

Crystal Care Collection is seeking a Regional Quality Manager to work with General Managers and operations leaders to ensure homes deliver outstanding care and stay compliant with regulatory and company standards.

You will lead quality improvement, support inspection readiness, investigate incidents, and coach teams to drive continuous improvement across the South of England. The role involves regular travel and hybrid working patterns.

Qualifikationen

• Five years' experience in a care management or quality role.
• Holds, or is working towards, an NVQ Level 5 in Leadership for Health & Social Care (or equivalent).
• Extensive experience of regulatory compliance and quality assurance.
• Excellent knowledge of CQC standards and governance frameworks.
• Strong leadership, coaching and mentoring skills.
• Confident analysing data and implementing quality improvement strategies.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and quality reporting systems.
• Holds a full UK driving licence and is willing to travel extensively.

Aufgaben

• Ensure homes comply with CQC regulations, legislation and Crystal Care Collection policies and procedures.
• Conduct regular audits, governance reviews and quality inspections across the region.
• Develop and implement action plans to drive continuous improvement and address identified risks.
• Support homes in preparing for regulatory inspections and maintaining inspection readiness.
• Monitor the quality of care delivered, ensuring residents receive safe, effective and person-centred support.
• Review care planning processes and support improvements where required.
• Work with residents, families and home teams to resolve care concerns promptly.
• Deliver coaching, mentoring and training to General Managers and care teams to promote best practice.
• Assist with governance frameworks and quality initiatives.
• Lead investigations into incidents, complaints and safeguarding concerns where required.
• Identify emerging risks and implement strategies to minimise impact.
• Maintain accurate records and monitor trends to inform improvement plans.
• Build relationships with regulators, commissioners and healthcare professionals.

Kenntnisse

Quality management

Regulatory compliance

Data analysis

Leadership & mentoring

Communication

Travel readiness

Ausbildung

NVQ Level 5 in Leadership for Health & Social Care

Tools

Microsoft Office

Quality reporting systems

PCS or similar care management system

Jobbeschreibung

Crystal Care Collection is seeking a Regional Quality Manager to work with General Managers and operations leaders to ensure homes deliver outstanding care and stay compliant with regulatory and company standards.

You will lead quality improvement, support inspection readiness, investigate incidents, and coach teams to drive continuous improvement across the South of England. The role involves regular travel and hybrid working patterns.