Regional Quality Manager

Crystal Care; Lewes; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working opportunities

Ongoing professional development

Supportive leadership team

Impact across multiple homes

Rewarding role

Job summary

Crystal Care Collection is seeking a Regional Quality Manager to work with General Managers and operations leaders to ensure homes deliver outstanding care and stay compliant with regulatory and company standards.

You will lead quality improvement, support inspection readiness, investigate incidents, and coach teams to drive continuous improvement across the South of England. The role involves regular travel and hybrid working patterns.

Qualifications

• Five years' experience in a care management or quality role.
• Holds, or is working towards, an NVQ Level 5 in Leadership for Health & Social Care (or equivalent).
• Extensive experience of regulatory compliance and quality assurance.
• Excellent knowledge of CQC standards and governance frameworks.
• Strong leadership, coaching and mentoring skills.
• Confident analysing data and implementing quality improvement strategies.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and quality reporting systems.
• Holds a full UK driving licence and is willing to travel extensively.

Responsibilities

• Ensure homes comply with CQC regulations, legislation and Crystal Care Collection policies and procedures.
• Conduct regular audits, governance reviews and quality inspections across the region.
• Develop and implement action plans to drive continuous improvement and address identified risks.
• Support homes in preparing for regulatory inspections and maintaining inspection readiness.
• Monitor the quality of care delivered, ensuring residents receive safe, effective and person-centred support.
• Review care planning processes and support improvements where required.
• Work with residents, families and home teams to resolve care concerns promptly.
• Deliver coaching, mentoring and training to General Managers and care teams to promote best practice.
• Assist with governance frameworks and quality initiatives.
• Lead investigations into incidents, complaints and safeguarding concerns where required.
• Identify emerging risks and implement strategies to minimise impact.
• Maintain accurate records and monitor trends to inform improvement plans.
• Build relationships with regulators, commissioners and healthcare professionals.

Skills

Quality management

Regulatory compliance

Data analysis

Leadership & mentoring

Communication

Travel readiness

Education

NVQ Level 5 in Leadership for Health & Social Care

Tools

Microsoft Office

Quality reporting systems

PCS or similar care management system

Job description

Regional Quality Manager

South East Region | East Sussex | Hybrid Working

Champion Quality. Drive Excellence. Improve Lives.

At Crystal Care Collection, we're committed to creating luxury care homes that are exceptional places to live and outstanding places to work. We believe every resident deserves the highest standard of care, and we're passionate about supporting our teams to deliver compassionate, safe and person-centred services every day.

About the Role

As Regional Quality Manager, you'll work closely with General Managers and operational leaders to ensure every home consistently delivers outstanding care and remains fully compliant with regulatory and company standards.

You’ll lead quality improvement initiatives, support inspection readiness, investigate incidents and complaints, and help develop our teams through coaching, mentoring and training. Your expertise will play a vital role in enhancing resident outcomes while protecting and strengthening the reputation of Crystal Care Collection.

This is a hybrid role requiring regular travel across the South of England, including occasional overnight stays where operationally required.

Key Responsibilities

Quality Assurance & Governance

• Ensure homes comply with CQC regulations, legislation and Crystal Care Collection policies and procedures.
• Conduct regular audits, governance reviews and quality inspections across the region.
• Develop and implement action plans to drive continuous improvement and address identified risks.
• Support homes in preparing for regulatory inspections and maintaining inspection readiness.

Care Quality

• Monitor the quality of care delivered, ensuring residents receive safe, effective and person-centred support.
• Review care planning processes and support improvements where required.
• Work collaboratively with residents, families and home teams to resolve care concerns promptly and effectively.

Leadership & Development

• Deliver coaching, mentoring and training to General Managers and care teams to promote best practice.
• Support homes in embedding a culture of continuous learning and quality improvement.
• Assist with the development and implementation of governance frameworks and quality initiatives.

Risk & Compliance

• Lead investigations into incidents, complaints and safeguarding concerns where required.
• Identify emerging risks and implement strategies to minimise their impact.
• Maintain accurate records and monitor trends to inform quality improvement plans.

Stakeholder Engagement

• Build positive relationships with residents, families, regulators, commissioners and healthcare professionals.
• Act as a key point of contact for quality-related matters across the region.
• Work collaboratively with operational teams to ensure consistent standards across all services.

About You

Essential

• Has a minimum of five years' experience in a care management or quality role within adult social care.
• Holds, or is working towards, an NVQ Level 5 in Leadership for Health & Social Care (or equivalent).
• Has extensive experience of regulatory compliance and quality assurance.
• Possesses excellent knowledge of CQC standards and governance frameworks.
• Has strong leadership, coaching and mentoring skills.
• Is confident analysing data and implementing quality improvement strategies.
• Has excellent written and verbal communication skills.
• Is proficient in Microsoft Office and quality reporting systems.
• Holds a full UK driving licence and is willing to travel extensively.

Desirable

• Experience supporting multiple care homes or regional operations.
• Experience preparing services for CQC inspections and managing post-inspection action plans.
• Knowledge of Person Centred Software (PCS) or similar care management systems.

Working Pattern

• Monday – Friday
• 9:00am – 5:00pm
• 40 hours per week
• Hybrid working with regular travel across the South of England and occasional overnight stays.

Salary

• £45,000 - £55,000 per annum

What We Offer

• Hybrid working opportunities
• Ongoing professional development and career progression
• A supportive and collaborative leadership team
• The opportunity to influence care quality across multiple homes
• A rewarding role where your expertise directly improves the lives of residents and colleagues

Join Our Team

If you're passionate about quality, governance and helping care teams achieve excellence, we'd love to hear from you.

This is an opportunity to make a meaningful impact across our organisation by driving continuous improvement, supporting exceptional teams and ensuring every resident receives the outstanding care they deserve.

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.