Regional Project Manager - Operations & Service Excellence

Lanes Group Plc; Bradford; On-site; GBP 55,000 - 70,000; Full time

Job summary

Lanes Group Plc is recruiting a Project Manager - Lining to lead operational teams within a defined catchment, driving service excellence and efficiency. You will oversee resources, manage workflows, and ensure delivery against SLAs, with a strong emphasis on safety and adherence to company policies.

Reporting into Sapphire Utility Solutions, you will coordinate with planning and scheduling, embody company values, and develop teams through coaching and structured development plans while

Qualifications

• Experience supervising frontline operational teams and driving performance.
• Strong people management and leadership skills.
• Customer service orientation with focus on service levels and SLAs.

Responsibilities

• Take full accountability for all works within the catchment, ensuring delivery against SLAs, KPIs, and cost targets.
• Lead and support frontline operational teams to drive high performance and service levels.
• Coordinate with planning and scheduling to allocate resources and prioritise jobs.
• Monitor performance and implement improvements to boost efficiency and service quality.
• Ensure work complies with standards, policies and procedures.

Skills

People management

Operations management

Leadership

Customer service

Performance analysis

Tools

Office software

Performance analytics tools

Job description

Lanes Group Plc is recruiting a Project Manager - Lining to lead operational teams within a defined catchment, driving service excellence and efficiency. You will oversee resources, manage workflows, and ensure delivery against SLAs, with a strong emphasis on safety and adherence to company policies.

Reporting into Sapphire Utility Solutions, you will coordinate with planning and scheduling, embody company values, and develop teams through coaching and structured development plans while