Project Manager

Lanes Group Plc; Bradford; On-site; GBP 55,000 - 70,000; Full time

Job summary

Lanes Group Plc is recruiting a Project Manager - Lining to lead operational teams within a defined catchment, driving service excellence and efficiency. You will oversee resources, manage workflows, and ensure delivery against SLAs, with a strong emphasis on safety and adherence to company policies.

Reporting into Sapphire Utility Solutions, you will coordinate with planning and scheduling, embody company values, and develop teams through coaching and structured development plans while

Qualifications

• Experience supervising frontline operational teams and driving performance.
• Strong people management and leadership skills.
• Customer service orientation with focus on service levels and SLAs.

Responsibilities

• Take full accountability for all works within the catchment, ensuring delivery against SLAs, KPIs, and cost targets.
• Lead and support frontline operational teams to drive high performance and service levels.
• Coordinate with planning and scheduling to allocate resources and prioritise jobs.
• Monitor performance and implement improvements to boost efficiency and service quality.
• Ensure work complies with standards, policies and procedures.

Skills

People management

Operations management

Leadership

Customer service

Performance analysis

Tools

Office software

Performance analytics tools

Job description

We are currently recruiting for a Project Manager - Lining to join our team, delivering exceptional customer service and innovative operational solutions. The Project Manager is responsible for leading operational teams within a defined region (catchment), ensuring seamless end-to-end management of all works while delivering an exceptional customer journey. This role plays a key part in driving service excellence, operational efficiency, and performance against SLAs, while maintaining strong collaboration with planning, scheduling, and customer engagement teams.

• Take full accountability for all works within the catchment, ensuring delivery against SLAs, KPIs, and cost targets.
• Lead and support frontline operational teams, including supervisors, operatives, and subcontract teams, to drive high performance and service levels.
• Work closely with planning and scheduling teams to ensure effective resource allocation, job prioritisation, and workforce coordination.
• Continuously monitor operational performance and implement improvements to drive efficiency, productivity, and service quality.
• Ensure that all work is carried out in accordance with the standards, policies and procedures of Lanes Group and its customers.

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of 'improving today for a better tomorrow'.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation - open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are 'Stronger Together'
• Hold a full UK driving license
• Proven experience in a managerial role, preferably within a performance management or operational context.
• Excellent organisational skills, capable of managing multiple tasks.
• Exceptional customer service skills, with a focus on enhancing client satisfaction.
• Proficient in office software and IT systems relevant to performance analysis.
• Strong leadership qualities with the ability to motivate and guide teams towards achieving targets.
• A proactive approach to problem-solving with a focus on achieving results.

Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department: Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions. Yorkshire Water - WWSA provides essential wastewater services to millions of customers and businesses across Yorkshire. From managing sewerage networks to treating wastewater, protecting the environment, and maintaining reservoirs and catchments. The Team play a vital role in supporting communities across the region and are committed to sustainability, innovation, and customer service, investing in infrastructure and environmental improvements to create a thriving Yorkshire for generations to come.

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.