Repair & Maintenance Supervisor

Lanes Group; Shrewsbury; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Company vehicle

Pension

Death in service

Employee Assistance Programme

Free on-site parking

Job summary

Lanes Group, in partnership with Sapphire Utility Solutions, seeks a Repair and Maintenance Supervisor for the Midlands region, based in Shrewsbury. You will manage remote teams, drive performance, and ensure high standards of safety and quality while delivering customer-focused outcomes.

Applicants should have proven clean water industry experience and formal leadership potential or prior supervisory exposure, with a proactive approach to problem-solving and process improvement.

Qualifications

• Proven experience in clean water operations and leadership.
• Experience in field/operational environments.
• Ability to drive performance and continuous improvement.

Responsibilities

• Lead remote operational teams and coach staff to improve performance.
• Maintain safety, quality, and regulatory compliance across projects.
• Deliver excellent customer service with same-day resolutions when possible.
• Review risk assessments, methods, and site safety audits.
• Coordinate with scheduling teams to meet programmes.

Skills

Leadership

Health & Safety

Customer service

Problem solving

Team coaching

Planning & scheduling

Job description

We are thrilled to announce that Lanes Group and Sapphire Utility Solutions have secured multiple contract extensions with our key strategic client, Severn Trent Water. As trusted delivery partners, we will continue providing proactive and reactive clean water solutions across their network, supporting them through the AMP8 regulatory period – the most significant investment phase the water industry has ever seen.

We are currently recruiting for a Repair and Maintenance Supervisor to join our team, delivering exceptional customer service and innovative operational solutions across the Midlands area. This is a fantastic opportunity to be part of a high-performing team, working on critical infrastructure projects that make a real difference to communities.

This role is suited to someone with proven clean water industry experience who is ready to take the next step into a supervisory or leadership position.

About the Role

The Repair and Maintenance Supervisor is responsible for managing remote operational teams across a geographical area, driving performance through effective leadership and technical expertise.

A strong background in clean water operations is essential, ensuring you can confidently guide teams, uphold standards, and deliver high-quality outcomes.

You will:

• Drive operational performance through leadership and coaching
• Ensure teams are productive, skilled, and safety-focused
• Promote health, safety, and wellbeing at all times
• Deliver excellent customer service, aiming for same-day resolutions
• Support continuous improvement across operations

Each day brings a fresh challenge, but safe working, quality delivery, and customer focus are at the heart of everything you will do.

Location: Shrewsbury / Shropshire

Hours: 47.5 - Monday - Friday 07:00 - 17:00 - Saturday and Sunday once every 7 weeks

Daily Activities

• Issue daily work packages
• Monitor site safety and compliance
• Review and approve risk assessments and method statements
• Carry out CAT downloads
• Conduct safety, compliance, and quality audits
• Deliver toolbox talks
• Manage materials, plant, and reinstatement resources
• Work with scheduling teams to deliver programmes effectively

Operational Management

• Oversee defect programmes and KPI performance
• Attend Highway meetings
• Liaise with Support Services and Streetworks teams to manage FPN and Section 74 liabilities
• Conduct team inspections with a strong focus on quality and first-time reinstatement

Health, Safety, Quality & Compliance

• Ensure full HSEQ compliance across all activities
• Lead risk assessments, audits, and incident investigations
• Promote a strong safety-first culture

Customer Experience & Engagement

• Minimise disruption to customers and communities
• Support effective communication with customer liaison teams
• Ensure teams are aware of and responsive to customer needs

Requirements

• Proven experience within the clean water industry is essential
• Strong technical knowledge of clean water networks, operations, and standards
• Experience working in operational or field-based environments
• A proactive approach to problem-solving and performance improvement
• Demonstrable leadership potential or previous supervisory experience (highly preferable)

This is an excellent opportunity for an experienced clean water professional looking to step up into a supervisory role.

What You’ll Get in Return

By joining Sapphire Utility Solutions, part of the Lanes Group – the UK’s largest independent provider – you’ll be part of a business that prioritises employee wellbeing, development, and safety.

• 24 days holiday + bank holidays
• Company vehicle
• Pension
• Death in service
• Employee Assistance Programme
• Free on-site parking

This position is open to internal and external candidates. Internal applicants within the Lanes Group must complete and submit an Internal Application Form.

We are an equal opportunities employer and welcome applications from under-represented members of the community

Strictly no agencies please

LAN