Regional Ops Manager - Retail Cleaning (Growth Path)

Bidvest Noonan; Slough; On-site; GBP 65,000 - 90,000; Full time

Job summary

Bidvest Noonan is seeking a Regional Operations Manager for Retail Cleaning in Slough to lead operations across a designated portfolio within the UK retail sector, ensuring service standards and KPIs are met and maintained. You will be the senior point of contact, building strong relationships with key customer stakeholders while driving retention and growth.

With a clear path to an Account Director role within 12 months, you will influence performance, payroll processes, and recruitment

Qualifications

• Ideally candidates will have FM
• Ideally Be in possession of an SIA SG/DS/CP Licence
• Preferred candidates will have operated in a retail environment or similar fast paced sectors.
• Experience of managing teams across multiple locations
• Able to review and analyse management information and data and provide valuable customer insights.
• Have excellent stakeholder management skills and the ability to build relationships and influence stakeholders at all levels.
• Someone who is driven and wants to grow their career.

Responsibilities

• Demonstrate strong commercial awareness through the effective management of a P&L valued at approximately £4.5m
• Grow the portfolio
• Have the ability to step up to cover Line Manager for one of our major Retail contracts
• Attend client, third-party, and internal meetings as required, including meetings at Bidvest Noonan offices or other locations as directed by senior management
• Produce and submit accurate management information to provide meaningful insights to your customers
• Develop and maintain strong operational knowledge of Time Gate (T&A), ensuring all site schedules are fully accurate and compliant
• Build and sustain effective client relationships through regular site visits/ meetings and proactive engagement
• Monitor performance against agreed KPIs, taking corrective action where targets are not met
• Ensure Assignment Instructions and Risk Assessments are consistently maintained and up to date across all sites
• Manage colleague performance, working closely with the People & Culture team where required
• Ensure all colleagues receive training to the required standards for their assigned sites
• Oversee weekly reconciliation and allocation of duties to ensure accurate payroll processing
• Liaise with the Talent Acquisition team to support recruitment activity and ensure staffing requirements are met
• Ensure you have robust succession plans and future talent is captured and development plans are in place.

Skills

FM

SIA SG/DS/CP Licence

Retail environment

Team management

Management information

Stakeholder management

Career growth

Job description

Bidvest Noonan is seeking a Regional Operations Manager for Retail Cleaning in Slough to lead operations across a designated portfolio within the UK retail sector, ensuring service standards and KPIs are met and maintained. You will be the senior point of contact, building strong relationships with key customer stakeholders while driving retention and growth.

With a clear path to an Account Director role within 12 months, you will influence performance, payroll processes, and recruitment