Regional Operations Manager (Copy)

Bidvest Noonan; Watford; On-site; GBP 60,000 - 90,000; Full time

Job summary

Bidvest Noonan seeks a Regional Operations Manager for Retail Cleaning in the United Kingdom, based around Watford. You will lead operational and commercial delivery across a designated portfolio, ensuring KPIs and service standards are met while driving account retention and growth.

You will build strong relationships with client stakeholders, oversee a P&L of about £4.5m, and position yourself for an Account Director role within 12 months in our fast-growing FM business.

Qualifications

• Experience in facilities management operations, preferably within retail or fast-paced environments.
• Strong stakeholder management skills with the ability to influence at all levels.
• Ability to lead multi-site teams and manage performance across locations.

Responsibilities

• Demonstrate strong commercial awareness through effective management of a P&L valued at approximately £4.5m.
• Grow and retain the portfolio by meeting day-to-day KPIs and service standards.
• Build and maintain relationships with key customer stakeholders across the portfolio.

Skills

FM operations

Stakeholder management

Team leadership

P&L management

Education

SIA SG/DS/CP Licence

Tools

Time Gate (T&A)

Job description

Regional Operations Manager - Retail Cleaning

We are looking for an operations Manager to join us here at Bidvest Noonan, you'll be someone who is dynamic/ motivated and thrives in a dyn amic working environment and wants to grow your career. This is a role where you can make a real mark and help us to continue to be a fast-growing FM business.

You'll be someone who thrives whilst managing all operational and commercial requirements across a designated portfolio of sites, primarily within the retail sector whilst taking accountability for account retention and growth by ensuring all day ‑ to ‑ day KPIs and service standards are consistently met. This is a challenging yet a rewarding role.

We want someone who is not only our senior point of contact but someone who can build and maintain strong relationships with key customer stakeholders across the portfolio. Retail is a key growth sector for us, and we are looking for someone who wants to grow with us. The expectation will be that within 12 months you will be able to move into an Account Director position of a key Retail account.

Key accountabilities

• Demonstrate strong commercial awareness through the effective management of a P&L valued at approximately £4.5m
• with the ability to grow the portfolio.
• Have the ability to step up to cover Line Manager for one of our major Retail contracts.
• Attend client, third-party, and internal meetings as required, including meetings at Bidvest Noonan offices or other locations as directed by senior management.
• Produce and submit accurate management information to provide meaningful insights to your customers.
• Develop and maintain strong operational knowledge of Time Gate (T&A), ensuring all site schedules are fully accurate and compliant.
• Build and sustain effective client relationships through regular site visits / meetings and proactive engagement.
• Monitor performance against agreed KPIs, taking corrective action where targets are not met.
• Ensure Assignment Instructions and Risk Assessments are consistently maintained and up to date across all sites.
• Manage colleague performance, working closely with the People & Culture team where required.
• Ensure all colleagues receive training to the required standards for their assigned sites.
• Oversee weekly reconciliation and allocation of duties to ensure accurate payroll processing.
• Liaise with the Talent Acquisition team to support recruitment activity and ensure staffing requirements are met.
• Ensure you have robust successions plans and future talent is captured and development plans are in place.

Knowledge, experience, and competencies

• Ideally candidates will have FM
• Ideally Be in possession of an SIA SG/DS/CP Licence
• Preferred candidates will have operated in a retail environment or similar fast paced sectors.
• Experience of managing teams across multiple locations
• Able to review and analyse management information and data and provide valuable customer insights.
• Have excellent stakeholder management skills and the ability to build relationships and influence stakeholders at all levels.
• Someone who is driven and wants to grow their career.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’