Regional Operations & Performance Lead

Clarion Housing Group; Maidstone; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

Clarion Housing Group is seeking a Regional Operations Officer to join the Housing Services team in the South. The post focuses on delivering monthly reports and supporting regional planning to turn group priorities into local actions.

You will analyse performance and customer feedback to spot trends for improvement, liaising with the Regional Leadership Team. The role requires effective relationship-building across the regional team and related departments.

Qualifications

• Analytical thinking and data interpretation skills.
• Ability to translate complex information into clear formats.

Responsibilities

• Prioritise the delivery of monthly service and improvement reports.
• Support regional business planning to translate Group priorities into local deliverables.
• Analyse performance and service information using complaints and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team.
• Work effectively with the regional team at all levels and with other teams.
• Travel across the region as required.

Job description

Clarion Housing Group is seeking a Regional Operations Officer to join the Housing Services team in the South. The post focuses on delivering monthly reports and supporting regional planning to turn group priorities into local actions.

You will analyse performance and customer feedback to spot trends for improvement, liaising with the Regional Leadership Team. The role requires effective relationship-building across the regional team and related departments.