Housing Operations Leader: Transforming Homes & Services

Southdown Housing; Lewes; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Health cost cash-back scheme

Interest-free loans

Access to the Easit Network

Blue Light card

Free advice and counselling service

27 days paid holiday

Job summary

Southdown Housing is seeking an exceptional Head of Housing Operations to lead housing management and property services across the organisation. You will oversee senior teams, translate strategy into action, and drive improvements to deliver safe, compliant and customer-focused services for hundreds of residents.

As part of the Chief Operating Officer Leadership Team, you will shape service delivery, manage a multi-million pound budget, champion innovation, and build strong partnerships with

Qualifications

• Significant senior management experience within social housing.
• Experience leading managers and delivering high-performing services.
• Experience using data and insight to improve outcomes and customer experience.
• Experience leading change, transformation and digital innovation.
• Strong financial management and budgetary experience.

Responsibilities

• Lead Housing Services and Property Services managers, creating a high-performing and accountable leadership team
• Use performance data and customer feedback to drive decision-making and continuous improvement
• Drive a culture of customer focus, continuous improvement and innovation
• Contribute to organisational leadership as a member of the wider senior leadership team
• Deliver outstanding services to our tenants, shared owners and operational teams
• Manage significant operational budgets and reinvestment programmes
• Ensure effective, efficient and resident-focused housing and property services
• Improve tenant satisfaction through insight, engagement and excellence in service delivery
• Lead operational change programmes and technology-enabled service improvements
• Ensure property safety and compliance and ongoing assurance
• Maintain robust governance, assurance and risk management arrangements
• Ensure compliance with housing regulation, consumer standards, health and safety requirements and organisational policies
• Provide confidence to C‑Suite leaders and board members through effective reporting and performance management
• Manage resources effectively
• Deliver value for money while maintaining high-quality services
• Build productive relationships with contractors, local authorities, commissioners and partner organisations

Skills

Strategic thinking

Operational excellence

Stakeholder management

Leadership

Education

Level 5 Housing qualification

Job description

Southdown Housing is seeking an exceptional Head of Housing Operations to lead housing management and property services across the organisation. You will oversee senior teams, translate strategy into action, and drive improvements to deliver safe, compliant and customer-focused services for hundreds of residents.

As part of the Chief Operating Officer Leadership Team, you will shape service delivery, manage a multi-million pound budget, champion innovation, and build strong partnerships with