Regional Operations Officer - Performance & Improvement

clarionhg; Maidstone; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

Clarion Housing Group is seeking a Regional Operations Officer to join the Housing Services team in the South. The role focuses on prioritising monthly reports and supporting regional planning, with strong analytical responsibilities.

The position is permanent, 36 hours per week, hybrid with a base in Maidstone, and requires travel across the region as needed. Salary ranges from £38,231 to £44,625 per annum, with eligibility to work in the UK.

Responsibilities

• Prioritise the delivery of monthly service and improvement reports.
• Support regional business planning to translate Group priorities into local deliverables.
• Analyse performance and service information and use complaints and feedback to identify trends.
• Liaise with the Regional Leadership Team and other teams to build strong working relationships.

Job description

Location: Maidstone - County Gate

Salary: £38,231 - £44,625 per annum

Hours: 36 hours per week - flexible options considered

Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025

Winner Inspiring Workplace of the Year - The 2026 Inspiring Places to Work UK & Ireland

We're currently looking for a Regional Operations Officer to join our Housing Services team in the South.

In this role you'll be responsible for prioritising the delivery of monthly service and improvement reports and supporting regional business planning processes to ensure Group priorities are translated into local deliverables.

You'll be expected to analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team. You'll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other teams.

You'll be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity and your excellent analytical and problem-solving skills will be critical in your success in this role.

Behaviours & Mandatory Accountabilities OD level 6 and 7

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here

Closing Date: Thursday 24th September 2026 at midnight.

This is a hybrid role with a base location at our offices in Maidstone. Candidates will be expected to work from the office as and when required.

Applicants must be able to travel across the region as required.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.