Regional Operations Leader – Multi-Site & Service Delivery

PHS Group Ltd.; Park Central; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary

Company Car or Car Allowance

Management Bonus Scheme

Virtual GP for you and your household

Buy and Sell Holiday Scheme

phs Perks

ILM management training and developm

Apprenticeship opportunities

25 days holiday plus bank holidays

Free onsite parking

Pension scheme, life assurance, cycle‑

wellbeing support and more

Job summary

Mayflower Washroom Solutions, part of the phs Group, is seeking a Regional Operations Director to shape regional performance across multiple sites in the Midlands. You will drive warehouse operations, washroom service delivery and consumables distribution while leading a high-performing leadership team.

The role focuses on translating strategy into actionable regional plans, improving service quality, route efficiency, and cost control, with a strong emphasis on safety and continuous

Qualifications

• Significant senior operational leadership experience within a multi-site environment.
• Experience leading managers and operational teams across a geographically dispersed region.
• Strong knowledge of warehouse, logistics, distribution and/or field service operations.
• Proven track record of improving operational productivity, efficiency and service performance.
• Strong commercial and financial acumen, including management of substantial operational budgets.
• Experience using KPIs and operational data to drive performance and decision making.
• Exceptional people leadership skills with a track record of developing high-performing teams.
• Experience leading operational change and continuous improvement programmes.
• Strong customer focus with an understanding of how operational performance drives growth and retention.
• Commitment to health, safety and operational compliance.

Responsibilities

• Lead and develop a geographically dispersed operational leadership team across multiple sites.
• Translate business strategy into regional operational plans and drive delivery against key objectives.
• Oversee warehouse operations, ensuring safe, efficient and compliant performance, while improving productivity, stock accuracy and resource utilisation.
• Lead the delivery of washroom services, driving service quality, route efficiency, customer retention and operational performance.
• Ensure consumables are distributed accurately, efficiently and in line with agreed service levels.
• Take ownership of regional operational budgets, cost control, productivity targets and overall financial performance.
• Use operational data and KPIs to identify trends, mitigate risks and deliver continuous improvement initiatives.
• Partner with Commercial, Finance, HR, Fleet and Supply Chain teams to support customer growth and operational excellence.
• Champion a positive health, safety and compliance culture across all operations.
• Lead, coach and develop managers, building a high-performing and engaged leadership team.

Skills

Senior leadership

Multi-site leadership

Budget management

KPI tracking

Data-driven decisions

People development

Operational excellence

Tools

WMS

ERP systems

Job description

Mayflower Washroom Solutions, part of the phs Group, is seeking a Regional Operations Director to shape regional performance across multiple sites in the Midlands. You will drive warehouse operations, washroom service delivery and consumables distribution while leading a high-performing leadership team.

The role focuses on translating strategy into actionable regional plans, improving service quality, route efficiency, and cost control, with a strong emphasis on safety and continuous