Regional Operations Director

PHS Group; Royal Borough of Greenwich; Presencial; GBP 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company Car/Car Allowance

Management Bonus Scheme

Virtual GP

25 days holiday

Pension scheme

Life assurance

Wellbeing support

ILM training opportunities

Apprenticeship opportunities

Discounts with major retailers

Descripción de la vacante

Mayflower Washroom Solutions (part of phs Group) in Woolwich is seeking a Regional Operations Director to lead and shape performance across a multi-site region. You will oversee warehouse operations, washroom service delivery and consumables distribution, and drive operational excellence across teams.

This leadership role requires building a high-performing regional leadership team, translating strategy into actionable plans, managing budgets, and maintaining a culture of safety, accountability,

Formación

• Significant senior operational leadership experience within a multi-site environment.
• Experience leading managers and operational teams across a geographically dispersed region.
• Strong knowledge of warehouse, logistics, distribution and/or field service operations.
• Proven track record of improving operational productivity, efficiency and service performance.
• Strong commercial and financial acumen, including management of substantial operational budgets.
• Experience using KPIs and operational data to drive performance and decision making.
• Exceptional people leadership skills with a track record of developing high-performing teams.
• Experience leading operational change and continuous improvement programmes.
• Strong customer focus with an understanding of how operational performance drives growth and retention.
• Commitment to health, safety and operational compliance.

Responsabilidades

• Lead and develop a geographically dispersed operational leadership team across multiple sites.
• Translate business strategy into effective regional operational plans and drive delivery against key objectives.
• Oversee warehouse operations, ensuring safe, efficient and compliant performance, while improving productivity, stock accuracy and resource utilisation.
• Lead the delivery of washroom services, driving service quality, route efficiency, customer retention and operational performance.
• Ensure consumables are distributed accurately, efficiently and in line with agreed service levels.
• Take ownership of regional operational budgets, cost control, productivity targets and overall financial performance.
• Use operational data and KPIs to identify trends, mitigate risks and deliver continuous improvement initiatives.
• Partner with Commercial, Finance, HR, Fleet and Supply Chain teams to support customer growth and operational excellence.
• Champion a positive health, safety and compliance culture across all operations.
• Lead, coach and develop managers, building a high-performing and engaged leadership team.

Conocimientos

Senior leadership

Multi-site experience

Warehouse operations

Financial acumen

KPI data analytics

People development

Health & safety

Continuous improvement

Customer focus

Educación

CPC

COTC

Descripción del empleo

Regional Operations Director

Woolwich

Mayflower Washroom Solutions (part of phs Group)

Are you a senior operations leader with a passion for driving performance, developing teams and delivering exceptional customer service?

Mayflower Washroom Solutions, part of the phs Group, is seeking a Regional Operations Director to lead and shape operational performance across a multi-site region. Responsible for warehouse operations, washroom service delivery and consumables distribution, you will play a pivotal role in ensuring operational excellence, customer satisfaction and sustainable business growth.

This is a high-profile leadership position where you will work across multiple functions to improve productivity, strengthen operational capability and create a culture of accountability, continuous improvement and customer focus.

Role Specification – The Regional Operations Director role at Mayflower

• Lead and develop a geographically dispersed operational leadership team across multiple sites.
• Translate business strategy into effective regional operational plans and drive delivery against key objectives.
• Oversee warehouse operations, ensuring safe, efficient and compliant performance, while improving productivity, stock accuracy and resource utilisation.
• Lead the delivery of washroom services, driving service quality, route efficiency, customer retention and operational performance.
• Ensure consumables are distributed accurately, efficiently and in line with agreed service levels.
• Take ownership of regional operational budgets, cost control, productivity targets and overall financial performance.
• Use operational data and KPIs to identify trends, mitigate risks and deliver continuous improvement initiatives.
• Partner with Commercial, Finance, HR, Fleet and Supply Chain teams to support customer growth and operational excellence.
• Champion a positive health, safety and compliance culture across all operations.
• Lead, coach and develop managers, building a high-performing and engaged leadership team.

The ideal candidate for our Regional Operations Director at Mayflower

We're looking for a visible, commercially minded operational leader who can inspire teams and deliver results.

Essential

• Significant senior operational leadership experience within a multi-site environment.
• Experience leading managers and operational teams across a geographically dispersed region.
• Strong knowledge of warehouse, logistics, distribution and/or field service operations.
• Proven track record of improving operational productivity, efficiency and service performance.
• Strong commercial and financial acumen, including management of substantial operational budgets.
• Experience using KPIs and operational data to drive performance and decision making.
• Exceptional people leadership skills with a track record of developing high-performing teams.
• Experience leading operational change and continuous improvement programmes.
• Strong customer focus with an understanding of how operational performance drives growth and retention.
• Commitment to health, safety and operational compliance.

Desirable

• Experience within washroom services, hygiene, facilities management, consumables distribution or related service sectors.
• Experience managing integrated warehouse, distribution and field service operations.
• Experience supporting business growth, transformation programmes or operational modernisation initiatives.
• CPC and COTC are desirable qualifications for this position.

In return for your commitment and expertise, you will benefit from:

• Competitive Salary
• Company Car or Car Allowance
• Management Bonus Scheme
• Virtual GP for you and your household
• Buy and Sell Holiday Scheme
• phs Perks, offering discounts with major retailers and supermarkets
• Accredited ILM management training and development opportunities
• Apprenticeship opportunities
• 25 days holiday plus bank holidays
• Free onsite parking when visiting locations
• Pension scheme, life assurance, cycle-to-work scheme, wellbeing support and more.

If you're a strategic operational leader who thrives in a fast-paced environment and is passionate about building high-performing teams, we’d love to hear from you.

Atphs, we pride ourselves on our diverseworkforce, andensuring we have an inclusive environment for all our staff. Weremaincommitted to ensuring our teams can bring their true selves to work without risk or fear of discrimination.