Regional Operations Growth Manager

Cera Care; United Kingdom; Remote; GBP 40,000 - 65,000; Full time

Job summary

Cera Care, a leading HealthTech company, seeks a Regional Operations Growth Manager to drive growth and sustainability in healthcare delivery. This fully remote role involves collaborating with teams, analyzing performance data, and providing operational support. Ideal candidates will have strong management experience in the care sector and be proficient in tools like Excel and BI solutions.

Qualifications

• Experience as a Regional or Operations Manager in domiciliary or complex care with ≥3000 weekly hours.
• Proficiency in Excel or BI tools; confident in presentations to Directors.
• Clean driving license; willing to travel up to 4 days per week.

Responsibilities

• Own growth and sustainability for the region, ensuring targets met.
• Maintain live dashboards and report on regional growth.
• Conduct structured branch audits covering various operational metrics.

Skills

Commercial skills

Negotiation skills

Data presentation

Tools

Excel

BI tools

Job description

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Role: Regional Operations Growth Manager

Location: Remote with Travel

Terms: Permanent Full time 40 Hours

About Cera

Cera is the UK’s largest HealthTech company and one of Europe’s fastest-growing businesses – harnessing preventative technology and AI to take care out of Britain’s hospitals and into patients’ homes. We deliver care, nursing, telehealth and repeat prescription services in people’s homes via technology.

Cera’s proprietary, AI-backed tools predict more than 80% of hospitalisations and 83% of falls in advance, mobilising its frontline workforce of almost 10,000 carers and nurses to deliver timely preventative care in the community.

Cera delivers 2 million home healthcare visits a month. At each visit, Cera uses its pioneering technology to collect data on how our population is ageing, building one of the world’s largest tech-powered home healthcare datasets.

About the role

Collaborate with operational teams to embed growth-focused strategies without compromising on quality of care.

Act as a dedicated growth resource, enabling branch teams to focus on service delivery while proactively identifying and removing barriers to expansion.

Provide tailored support to individual branches, based on performance trends and local market opportunities.

Strengthen partnerships with key stakeholders to support long-term business development goals.

Responsibilities

Own growth and sustainability for the region, working with Registered Managers and Regional Operations Managers to ensure targets are met while maintaining quality outcomes for service users.

Report with data. Maintain live dashboards and a four-week rolling package tracker. Publish consolidated regional growth reports every month.

Set up and train the operations team to work effectively with LAs and ICBs, upskilling them for success.

Benchmark market share, pricing, and recent wins to influence strategy.

Enforce quality guardrails. Monitor incident and complaint rates, audit outcomes, and work with quality partners to implement next steps.

Lead with authority. Model decisive, data-driven leadership. Hold branch leads accountable, recognize high performers, and remove blockers quickly.

Hands-on audit and governance for branches with declining or high potential.

• Expand demand. Meet with commissioners, chase unmet needs, and collaborate with business development to find opportunities.
• Audit commercial health. Conduct structured branch audits covering pipeline, rota gaps, recruitment funnel, governance, and financial margins. Issue scorecards and action plans within 48 hours.
• Drive execution cadence. Chair KPI calls and daily growth huddles for each branch.
• Enhance branch capability. Shadow, coach, and train managers and coordinators on bidding, pricing, and relationship management.
• Ensure sustainable rates. Review contracts, rate cards, and packages for viability and compliance.
• Optimize workforce supply. Track recruitment, reset targets, deploy staff as needed, and activate incentives for shortfalls.

Qualifications and Skills

Previous experience as a Regional or Operations Manager in domiciliary or complex care, delivering ≥3000 weekly hours.

Proficiency in Excel or BI tools. Ability to present confidently to Directors and frontline staff, earning credibility quickly.

Strong commercial and negotiation skills.

Clean driving license; willing to travel up to 4 days per week.