Regional Operations Coordinator – Site Operations

Caravan and Motorhome Club; East Grinstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the leisure industry is seeking a Regional Operations Coordinator to support site operations. The role involves coordinating communications, managing operational issues, and providing administrative support to regional managers. Ideal candidates will have strong communication and problem-solving skills, with experience in operational roles.

Qualifications

• Proven experience in administrative, operational, and/or customer service roles.
• Experience working collaboratively with multiple stakeholders.
• Excellent communication skills and problem-solving techniques.

Responsibilities

• Support site staff with daily operational issues and member bookings.
• Coordinate communications between sites and Head Office departments.
• Monitor and update Health, Safety and Environment compliance reports.

Skills

Communication

Problem Solving

Time Management

IT Proficiency

Analytical Skills

Job description

Regional Operations Coordinator – Site Operations

• To support site staff with daily operational issues, including member bookings, site rules and policies, and emergency procedures.
• To feed back information relating to sites and site staff as appropriate to Head Office departments.
• To coordinate communications between sites and relevant Head Office departments to ensure all site-related information is correct and updates reach members/guests.
• To liaise with the Publishing and Social Media teams to coordinate site publications and provide newsworthy content from sites.
• To coordinate the purchasing/procurement of necessary supplies requested by site teams and Regional Managers and liaising with the Procurement team.
• Monitor, maintain and update annual Health, Safety and Environment compliance reports.
• Perform a coordinating role, with attending supplier meetings and disseminating relevant information to the wider team, including sharing data on waste management and utilities.
• To support site staff with uniform and PPE ordering. Attend and support the uniform/PPE rollout at the Assistant Site Manager Induction, which may include overnight stays.
• To monitor issues affecting sites and member stays and communicate these to members/guests, including emergency information.
• To provide daily administrative and operational support to Regional Managers.
• To support the Regional Manager and Alternative Accommodation Manager with Experience Freedom operational matters as required.
• To visit sites, exhibitions, and shows, and be able to stay overnight as required.
• To support with any other ad hoc duties as required.

Essential Skills & Experience Required

• Proven relevant experience in an administrative, operational, and/or customer service role.
• Proven experience of communicating and working collaboratively with multiple stakeholders, including marketing/finance teams, third-party contractors, senior management, and remote teams.
• Demonstrated experience of working within a team and autonomously.
• Proven experience of dealing with operational issues, including emergencies.
• Understanding how to proactively and reactively coordinate operational tasks.
• Understanding some finance procedures, including processing Purchase Orders.
• Understanding customer booking procedures.
• Excellent communication skills, including resolving customer issues/complaints.
• Analytical skills and problem-solving techniques.
• Numerate and literate, both verbally and in writing.
• IT proficiency.
• Effective time management and self-organization skills.
• Results-oriented and people-oriented mindset.

Please note this role will require occasional travel to multiple sites and events, including overnight stays. The post holder will also need to undergo regular training.