Business Services Co-ordinator

National Highways; Leeds; On-site; GBP 21,000 - 27,000; Full time

Job summary

National Highways is seeking a Business Services Co-ordinator to join the Business Services Team in the Yorkshire North East region. The role delivers a broad range of administrative activities to support our regional Operations directorate, handling customer enquiries and routine support in a busy team.

You will draft correspondence, manage deadlines, and build relationships with internal and external stakeholders while coordinating meetings, supplies, and project support as needed.

Qualifications

• Experience in administration environments and delivering customer service.
• Excellent written and verbal communication skills at all levels.
• Ability to manage priorities, meet deadlines and adapt to change.

Responsibilities

• Engage with customers, verbally and in writing, to respond to enquiries and complaints.
• Draft and finalise customer contacts and correspondence to required standards.
• Build and maintain relationships with internal and external stakeholders.
• Collate statements of evidence and provide CCTV images where available.
• Process invoice payments in line with policies and procedures.
• Provide broad administrative support to the business and meetings as required.

Skills

Customer service

Time management

Communication

Organisational skills

Stakeholder engagement

Flexibility

Tools

Microsoft Office

Oracle applications

Job description

Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in the Yorkshire North East region. This role encompasses delivery of a broad range of administrative activities to support our regional Operations directorate. Working in a busy administration team, you will provide regional customer communication and correspondence, routine business as usual support alongside ad hoc requests. Because of this, excellent communication skills, time management, adaptability, prioritising, flexibility, and organisation is crucial. About the job.

• Engage with customers, both verbally and in writing, in response to enquiries and complaints.
• Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness. Customer contacts & correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence.
• Build and maintain relationships with internal and external stakeholders to facilitate collaborative working.
• Collation of statements of evidence and providing CCTV images where available.
• Processing of invoice payments in accordance with National Highways Policies and Procedures.
• Provision of effective administrative support to the business. A broad ranging accountability which may include executive and project support, support to meetings and conferences, and management of supplies and consumables.
  Excellent written and verbal communication skills
• Excellent time management and organisational skills
• Flexibility and adaptable to changing priorities - ability to work in a fast-moving environment to tight deadlines
• Experience in the use of business information and document management systems - Microsoft Office packages - mainly Outlook, Word, PowerPoint and Excel (essential) and Oracle applications or similar
• Previous experience within an administration environment.
  Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.