Regional Operations & Admin Coordinator

National Highways; Leeds; On-site; GBP 21,000 - 27,000; Full time

Job summary

National Highways is seeking a Business Services Co-ordinator to join the Business Services Team in the Yorkshire North East region. The role delivers a broad range of administrative activities to support our regional Operations directorate, handling customer enquiries and routine support in a busy team.

You will draft correspondence, manage deadlines, and build relationships with internal and external stakeholders while coordinating meetings, supplies, and project support as needed.

Qualifications

• Experience in administration environments and delivering customer service.
• Excellent written and verbal communication skills at all levels.
• Ability to manage priorities, meet deadlines and adapt to change.

Responsibilities

• Engage with customers, verbally and in writing, to respond to enquiries and complaints.
• Draft and finalise customer contacts and correspondence to required standards.
• Build and maintain relationships with internal and external stakeholders.
• Collate statements of evidence and provide CCTV images where available.
• Process invoice payments in line with policies and procedures.
• Provide broad administrative support to the business and meetings as required.

Skills

Customer service

Time management

Communication

Organisational skills

Stakeholder engagement

Flexibility

Tools

Microsoft Office

Oracle applications

Job description

National Highways is seeking a Business Services Co-ordinator to join the Business Services Team in the Yorkshire North East region. The role delivers a broad range of administrative activities to support our regional Operations directorate, handling customer enquiries and routine support in a busy team.

You will draft correspondence, manage deadlines, and build relationships with internal and external stakeholders while coordinating meetings, supplies, and project support as needed.