Regional Operational Services Lead & Tactical Commander

Yorkshire Ambulance Service NHS Trust; Doncaster; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Flexible working including part-time,

27 days annual leave

Contributory Pension

NHS Discounts

Car lease and salary sacrifice schemes

Employee assistance and counselling

Career progression and development

Staff networks

Job summary

Yorkshire Ambulance Service NHS Trust seeks an Operational Services Support Manager to coordinate and manage operational support across designated geographic areas, serving as a single point of contact between frontline operations and service support departments.

You will oversee day‑to‑day activities, contribute to forecasting and planning to sustain performance, line-manage the locality A&E administration team, and act as Tactical Commander during major incidents with regional responsibility.

Responsibilities

• Act as a central point of contact between frontline operations and support departments, including fleet and logistics, security and risk, procurement and estates.
• Full line management responsibility for locality A&E administration support team within the specific area.
• Undertake the role of a Tactical Commander in the event of a major, critical or untoward incident or other functional role as necessary.
• Coordinate on day fleet requirements to ensure sufficient levels are available at locations across the area of responsibility.
• Coordinate the reporting and management of equipment faults so as to allow timely resolution.
• Work with Team Leaders and Area Operations Managers to ensure compliance with CQC standards for areas of responsibility.
• Ensure any recommendations/actions identified by audits are implemented in a timely manner.
• Compile and maintain an up to date local risk register for the area of responsibility.
• Responsible for the stock control of equipment, uniform and consumables at locations within their area of responsibility and escalating and resolving issues with the appropriate department.
• Accountable for the supplies budget of the area including monitoring of fuel spend.
• Ensure appropriate utilisation and efficiency of resources, identifying improvement initiatives where possible.
• Monitor performance and ensure achievement of key performance indicators in relation to cost and availability of resources.
• Provide cross cover for other Operational Services Support Managers across the Yorkshire and Humber region as and when required.
• Lead on the compliance and monitoring of Health, Safety and Security regulations.

Job description

Yorkshire Ambulance Service NHS Trust seeks an Operational Services Support Manager to coordinate and manage operational support across designated geographic areas, serving as a single point of contact between frontline operations and service support departments.

You will oversee day‑to‑day activities, contribute to forecasting and planning to sustain performance, line-manage the locality A&E administration team, and act as Tactical Commander during major incidents with regional responsibility.