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Yorkshire Ambulance Service NHS Trust; South Yorkshire; Hybrid; GBP 58,000 - 65,000; Full time

Benefits offered by this job

Flexible working

Contributory pension

Car lease scheme

Employee assistance

Job summary

Yorkshire Ambulance Service NHS Trust is seeking an Area Operations Manager to lead response-based services across the South Yorkshire CBU. You will manage Team Leaders, drive workforce planning, quality, governance and risk, and coordinate on-call tactical command.

You will work with senior colleagues to deliver area objectives, align A&E and emergency operations with strategic goals, and develop performance reporting to inform decisions.

Qualifications

• Must have NHS/A&E operations leadership experience.
• Experience in coordinating multiple frontline teams under time pressure.
• Strong evidence of delivering workforce planning and governance.

Responsibilities

• Provide leadership and line management to Team Leaders within the area.
• Ensure robust workforce strategies for A&E in the area, aligned to the wider organisation.
• Undertake a Tactical Command role as part of the Trust’s on-call rota.
• Collaborate with the leadership team to achieve area objectives and KPIs.
• Develop team initiatives and drive change in consultation with the Deputy Head of Operations.
• Work with clinical colleagues to ensure clinical competence of the team.
• Prepare concise management information to inform strategic decisions and measure performance.

Skills

Leadership

A&E operations

Team management

Change management

Strategic planning

NHS experience

Job description

Area Operations Manager | Yorkshire Ambulance Service NHS Trust

Company:

Company: Yorkshire Ambulance Service NHS Trust

Salary: £57,528 - £64,750 Per annum. Unsocial hours and on call payment

At Yorkshire Ambulance Service (YAS) we aspire to deliver world class care to the communities we serve. In recent years we have demonstrated a strong track record of improving patient care across all of our services despite facing increasing challenges and demands. We believe a key part of this success is our willingness to look forward, anticipate change and adapt our services to better meet the needs of our patients.

We are seeking a pragmatic and organisationally focused Operations Manager/Leader with relevant experience in similar, senior roles in response-led services. NHS and A&E Operations experience is essential. More importantly will have a demonstrable track record of operations leadership where you have demonstrated the ability to leads Team Leaders. You will have a commercial, flexible and pragmatic approach, able to play an active role in delivering the Trust’s broader strategic objectives.

This post will work within the South Yorkshire CBU.

If you are passionate about making a difference to the people of Yorkshire and want to play a critical role in shaping the future of our emergency service then we would like to hear from you.

To enable us to meet the future needs for our services we have invested significantly in our emergency operations and have embarked on a period of transformation aligning our emergency and urgent care services with those of the wider healthcare economy. Our emergency operations leadership team are seeking an innovative thinker with a strong and inspirational leadership style to take on the exciting and challenging role of Area Operations Manager.

Responsible for a large number of frontline staff and managers, you will ensure that the Teams are able to deliver services through effective workforce strategies, based on business planning, quality, governance & risk. Working closely with the Deputy Head of Operations and senior colleagues, you will ensure that robust policies, processes and practices are in evidence across your area of operations.

Your senior-level experience may well include similar, response-based operations where the successful co-ordination of teams in often time-pressured and/or high-risk situations is key. You will bring a structured yet agile approach to business planning which delivers real benefit to day-to-day operations over the long term.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Check out our YAS One Team Simulation!https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

• Provide leadership and full line management to a cohort of Team Leaders within a specified area ensuring they are well equipped to effectively line manage their teams
• Ensure your area within the Clinical Business Unit (CBU) has robust workforce strategies in place for A&E services that are aligned to the wider organisation.
• Undertake a Tactical Command role as part of the Trust’s on call rota.
• Work effectively as part of the wider leadership team to achieve area objectives and key performance indicators
• Develop team-based initiatives and change where appropriate in consultation with the Deputy Head of Operations
• Work alongside other clinical colleagues to ensure the clinical competence of the team
• Prepare and submit concise, high quality management information to inform strategic decisions and measure operational performance against targets & standards
• Take a proactive and compassionate approach in dealing with employee relations and welfare issues and always maintain confidentiality
• Ensure clinical incidents are reported, investigated and lessons learned are implemented in line with all relevant trust policy and procedures including Serious Incidents, Incident Reporting and Clinical Case Reviews in collaboration with clinical leads

This advert closes on Tuesday 29 Sep 2026

£46,148 - £52,809 Per annum pro rata. 4.5% in addition to salary for Tactical on call