Regional Onboard Cleaning Manager

Xc Trains Limited; Nottingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

CrossCountry is seeking an experienced Cleaning Manager to lead onboard cleaning operations across Birmingham and Nottingham depots. You will manage Cleaning Co-ordinators, onboard cleaners and office staff, driving high standards and a safety-first culture.

The role requires strong leadership, hands-on oversight and the ability to optimise rosters, performance and wellbeing while partnering with contractors and internal teams to deliver a consistent cleaning experience for customers.

Qualifications

• Experience managing cleaning, presentation or facilities teams.
• Proven experience leading operational teams.
• Experience managing external contractors.
• IOSH Managing Safely qualification (or willingness to achieve).
• Knowledge of HR best practice, including performance, attendance and wellbeing management.
• Experience using problem-solving techniques such as root cause analysis.

Responsibilities

• Lead Cleaning Co-ordinators, Onboard Cleaners and Office Cleaners based at Multistory and Lampblock.
• Manage team attendance, performance, wellbeing and development.
• Deliver the onboard cleaning strategy consistently across the region, supporting continuous improvement and customer satisfaction.
• Lead colleagues in line with business objectives, company policies, legislation, industry standards and best practice.
• Investigate cleaning-related complaints, identify root causes and implement preventative actions.
• Review and improve cleaning policies, procedures and working practices.
• Complete and review risk assessments while promoting a strong health and safety culture.
• Respond effectively to operational disruption and special events, maintaining cleaning standards.
• Supporting supplier performance reviews by providing operational insight and performance data.
• Deputising for the Train Presentation Manager when required.

Skills

People management

Leadership

Communication

Problem solving

Roster planning

IT skills

Education

IOSH Managing Safely

Tools

MS Office

Job description

CrossCountry is seeking an experienced Cleaning Manager to lead onboard cleaning operations across Birmingham and Nottingham depots. You will manage Cleaning Co-ordinators, onboard cleaners and office staff, driving high standards and a safety-first culture.

The role requires strong leadership, hands-on oversight and the ability to optimise rosters, performance and wellbeing while partnering with contractors and internal teams to deliver a consistent cleaning experience for customers.