Cleaning Manager - Central Role

Xc Trains Limited; Nottingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

CrossCountry is seeking an experienced Cleaning Manager to lead onboard cleaning operations across Birmingham and Nottingham depots. You will manage Cleaning Co-ordinators, onboard cleaners and office staff, driving high standards and a safety-first culture.

The role requires strong leadership, hands-on oversight and the ability to optimise rosters, performance and wellbeing while partnering with contractors and internal teams to deliver a consistent cleaning experience for customers.

Qualifications

• Experience managing cleaning, presentation or facilities teams.
• Proven experience leading operational teams.
• Experience managing external contractors.
• IOSH Managing Safely qualification (or willingness to achieve).
• Knowledge of HR best practice, including performance, attendance and wellbeing management.
• Experience using problem-solving techniques such as root cause analysis.

Responsibilities

• Lead Cleaning Co-ordinators, Onboard Cleaners and Office Cleaners based at Multistory and Lampblock.
• Manage team attendance, performance, wellbeing and development.
• Deliver the onboard cleaning strategy consistently across the region, supporting continuous improvement and customer satisfaction.
• Lead colleagues in line with business objectives, company policies, legislation, industry standards and best practice.
• Investigate cleaning-related complaints, identify root causes and implement preventative actions.
• Review and improve cleaning policies, procedures and working practices.
• Complete and review risk assessments while promoting a strong health and safety culture.
• Respond effectively to operational disruption and special events, maintaining cleaning standards.
• Supporting supplier performance reviews by providing operational insight and performance data.
• Deputising for the Train Presentation Manager when required.

Skills

People management

Leadership

Communication

Problem solving

Roster planning

IT skills

Education

IOSH Managing Safely

Tools

MS Office

Job description

Cleaning Manager – Central RoleLocation: Birmingham & NottinghamSalary: Circa £37KClosing Date: 6th Sept 2025Join Our TeamWe are looking for an experienced, motivated Cleaning Manager to lead our onboard cleaning operations across our Birmingham and Nottingham depots.This is an exciting opportunity to improve the daily experience of thousands of customers by ensuring our trains are presented to the highest standard. You will lead and inspire a dedicated team, drive continuous improvement, and help create a safe, clean and welcoming environment for customers and colleagues.What You'll Be DoingAs Cleaning Manager, you will lead the day-to-day performance of our cleaning teams, ensuring strong operational delivery and consistently high cleaning standards across the region.Key responsibilities include:Lead Cleaning Co-ordinators, Onboard Cleaners and Office Cleaners based at Multistory and Lampblock.Manage team attendance, performance, wellbeing and development.Deliver the onboard cleaning strategy consistently across the region, supporting continuous improvement and customer satisfaction.Lead colleagues in line with business objectives, company policies, legislation, industry standards and best practice.Investigate cleaning-related complaints, identify root causes and implement preventative actions.Review and improve cleaning policies, procedures and working practices.Complete and review risk assessments while promoting a strong health and safety culture.Respond effectively to operational disruption and special events, maintaining cleaning standards.Supporting supplier performance reviews by providing operational insight and performance data.Deputising for the Train Presentation Manager when required.Please note: Some weekend working will be required to meet business and operational needs.About YouYou will be a confident people manager with a passion for delivering high standards and developing high-performing teams. You'll be comfortable working in a fast-paced operational environment and capable of making sound decisions under pressure.Essential Experience & KnowledgeExperience managing cleaning, presentation or facilities teams.Proven experience leading and motivating operational teams.Experience managing external contractors.IOSH Managing Safely qualification (or equivalent), or willingness to achieve this.handling and risk assessments.Knowledge of HR best practice, including performance, attendance and wellbeing management.Experience using problem-solving techniques such as root cause analysis.Understanding of rostering and operational planning principles.Skills & BehavioursExcellent communication and interpersonal skills, with the ability to influence and negotiate effectively.Strong leadership and people management capability.A proactive approach to problem solving and continuous improvement.Well organised, resilient and able to prioritise in a dynamic operational environment.Competent IT skills, including Microsoft Office applications.Why Join CrossCountry?This is an opportunity to lead an essential frontline function that directly influences our customers' experience. You'll work with committed colleagues, contribute to operational excellence and play a key role in maintaining the high standards our customers expect every day.Did you know you can set up alerts for new job opportunities?Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.