Regional Major Loss Lead - Field Claims Expert

Aviva; Portsmouth; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Bonus opportunity

Pension up to 14%

37 days holidays incl. bank holidays

Private medical

Share plan

Discounts with retailers

Volunteering days

Cycle to work

Job summary

Aviva is recruiting a Regional Major Loss Manager in the United Kingdom region. You will lead a team of Major Loss Field Adjusters handling domestic property claims from £50,000 to £250,000, ensuring expert, accurate and compassionate service.

You will oversee operational and technical elements, drive high standards in quality, estimating, cost control and customer service while coaching and developing your team. Collaborative improvement across Claims is encouraged.

Qualifications

• Experience in a managerial role leading a team within a specialist claims area.
• Experience handling complex property claims, ideally including losses exceeding £100,000.
• Strong understanding of building practices and regulations linked to reinstatement work.
• Ability to plan, prioritise, multi‑task, and deliver within agreed timeframes.
• Excellent communication skills, with proven experience coaching and mentoring others.

Responsibilities

• Lead a team of Major Loss Field Adjusters in handling domestic property claims from £50,000 to £250,000.
• Oversee operational and technical elements, driving standards in quality, estimating, cost control and customer service.
• Coach, develop and support your team while collaborating with Claims colleagues to improve processes.

Job description

Aviva is recruiting a Regional Major Loss Manager in the United Kingdom region. You will lead a team of Major Loss Field Adjusters handling domestic property claims from £50,000 to £250,000, ensuring expert, accurate and compassionate service.

You will oversee operational and technical elements, drive high standards in quality, estimating, cost control and customer service while coaching and developing your team. Collaborative improvement across Claims is encouraged.