Regional Major Loss Field Manager - Lead & Develop Claims

Aviva; Cambridge; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Bonus opportunity (10%)

Pension up to 14%

28-29 days holiday (plus bank holidays

Aviva Private Medical Benefit

Employee share plan – Matching Shares

Cycle to work

Job summary

Aviva is looking for a Regional Major Loss Manager to lead a team of Major Loss Field Adjusters handling domestic property claims ranging from £50,000 to £250,000. You will drive quality, estimating, cost control and customer service while developing regional capability.

You will coach and mentor your team, coordinate with Claims colleagues to improve processes, and shape future ways of working within a growing transformation period at Aviva.

Qualifications

• Experience in a managerial role leading a team within a specialist claims area.
• Experience handling complex property claims, including losses exceeding £100,000.
• Strong understanding of building practices and regulations linked to reinstatement work.
• Ability to plan, prioritise, multi-task, and deliver within agreed timeframes.
• Excellent communication skills, with proven experience coaching and mentoring others.

Responsibilities

• Lead a team of Major Loss Field Adjusters who manage domestic property claims from £50,000 to £250,000.
• Oversee all operational and technical elements, driving high standards in quality, estimating, cost control, and customer service.
• Build capability across the region by coaching, developing, and supporting your team.
• Collaborate with colleagues across Claims to improve processes, share insight, and help shape future ways of working.

Skills

Team leadership

Complex property claims

Claims transformation

Coaching & mentoring

Regulations & reinstatement

Job description

Aviva is looking for a Regional Major Loss Manager to lead a team of Major Loss Field Adjusters handling domestic property claims ranging from £50,000 to £250,000. You will drive quality, estimating, cost control and customer service while developing regional capability.

You will coach and mentor your team, coordinate with Claims colleagues to improve processes, and shape future ways of working within a growing transformation period at Aviva.