Major Loss Field - Regional Manager

Aviva; Cardiff; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Bonus opportunity

Generous pension scheme

29 days’ holiday + bank holidays

Private Medical Benefit

Aviva Shares via Matching Plan

Flexible benefits

Volunteering days

Wellbeing support

Job summary

Aviva is seeking a Regional Major Loss Manager to lead a team of Major Loss Field Adjusters handling domestic property claims from £50,000 to £250,000 across the region. The role focuses on delivering expert, accurate and compassionate outcomes while strengthening capability and processes.

You will oversee operational and technical elements, driving quality, cost control and customer service, while coaching and developing your team and collaborating with Claims to share insights for future ways

Qualifications

• Experience in a managerial role leading a team within a specialist claims area.
• Experience handling complex property claims, ideally including losses exceeding £100,000.
• Strong understanding of building practices and regulations linked to reinstatement work.
• Ability to plan, prioritise, multi‑task, and deliver within agreed timeframes.
• Excellent communication skills, with proven experience coaching and mentoring others.

Responsibilities

• Lead a team of Major Loss Field Adjusters to manage domestic property claims £50,000–£250,000.
• Drive high standards in quality, estimating, cost control and customer service.
• Coach, develop and support your region’s team and share insights across Claims.
• Collaborate with colleagues to improve processes and future ways of working.

Skills

People leadership

Complex property claims

Regulatory knowledge

Planning & prioritising

Coaching & mentoring

Job description

Regional Major Loss Manager - Salary Competitive

You’ll be joining Aviva’s Major Loss team during an important period of growth and transformation. Our teams support customers through some of the most challenging home claims they will ever face. This role plays a key part in strengthening our capability, developing our people, and delivering consistent, high‑quality outcomes across the region.

A bit about the job

You’ll lead a team of Major Loss Field Adjusters who manage domestic property claims ranging from £50,000 to £250,000. The role exists to ensure we support customers with expertise, accuracy, and compassion when they need us most. You’ll oversee all operational and technical elements, driving high standards in quality, estimating, cost control, and customer service. You’ll build capability across the region by coaching, developing, and supporting your team. You’ll also work with colleagues across Claims to improve processes, share insight, and help shape future ways of working.

Skills and experience we’re looking for

• Experience in a managerial role leading a team within a specialist claims area.
• Experience handling complex property claims, ideally including losses exceeding £100,000.
• Strong understanding of building practices and regulations linked to reinstatement work.
• Ability to plan, prioritise, multi‑task, and deliver within agreed timeframes.
• Excellent communication skills, with proven experience coaching and mentoring others.

What you’ll get for this role

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we deliver on that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Salary competitive – depending on location, skills, experience, and qualifications

• Bonus opportunity – 10% (actual amount depends on your performance and Aviva’s)
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
• 29 days’ holiday plus bank holidays, with the option to buy or sell up to 5 days
• Aviva‑funded Private Medical Benefit, giving you access to expert support when needed
• Up to 40% discount on Aviva products, plus discounts with other retailers
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan, plus the Save As You Earn scheme
• Brilliantly supportive policies, including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously, with lots of support and tools available

Take a look here to learn more. You can also use our calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply. We also consider all types of flexible working, including part‑time and job‑shares. We flex locations, hours, and working patterns to suit our customers, our business, and you. Most of our people are smart working – spending around 50% of their time in our offices each week, combining the benefits of flexibility with time together. To find out more about working at Aviva, take a look here.