Regional Law Client Executive — AI-Powered Growth

GBR001 Thomson Reuters (Professional) UK Ltd; Greater London; Hybride; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Flexible working policies

Headspace app access

Two Mental Health Days off

Tuition reimbursement

Volunteer days

Résumé du poste

Thomson Reuters is seeking an Associate Client Executive – Regional Law to protect and grow revenue across a large portfolio of law firm customers. You will act as a trusted advisor, combining relationship management, risk prioritisation, and consultative selling to realise the value of Thomson Reuters solutions, while identifying opportunities to expand value through upsell and cross-sell.

The role supports AI adoption and transformation, with cross-functional collaboration across New Business,

Qualifications

• Proven experience in account management, customer success, or sales within a B2B environment.
• Strong organisational skills with the ability to manage a large, diverse portfolio of accounts efficiently.
• A curious, consultative mindset with genuine interest in understanding customer challenges and how technology, particularly AI, can solve them.
• Excellent interpersonal and relationship-building skills, with comfort engaging with stakeholders at all levels within law firms.
• A data-driven approach, with comfort using risk and usage data to prioritise time and effort.
• A track record of achieving retention, upsell, and activity-based KPIs.
• Strong communication and collaboration skills, with experience working alongside New Business or Sales colleagues.
• Passion for technology and innovation, with an interest in AI's role in transforming the legal industry.

Responsabilités

• Retention & Risk Management: Own retention and risk prioritisation across a large book of law firm customers, using risk data and account health indicators to guide daily activity and focus effort where it matters most.
• Upsell & Growth: Help the sales executive identify upsell opportunities within the existing customer base, aligning Thomson Reuters solutions to each customer's specific aims, goals, and workflows.
• AI Adoption & Transformation: Drive increased adoption of new and existing AI solutions, positioning Thomson Reuters as a partner in transforming how customers and their clients work.
• Customer Onboarding: Partner closely with the Sales Executive covering the same territory to ensure a seamless handoff and effective onboarding experience for new customers.
• Account Hygiene: Maintain accurate, up-to-date account and pipeline data within CRM systems to support accurate reporting and forecasting.
• Activity & KPI Management: Consistently meet or exceed defined activity KPIs, managing a high-volume book of business with strong organisation and prioritisation skills.
• Product Stickiness: Continuously seek out and implement ways to deepen product usage and embed Thomson Reuters solutions into customer workflows, increasing overall stickiness and reducing churn risk.
• Collaboration: Work cross-functionally with New Business, Customer Success, Product, and Marketing teams to deliver a joined-up customer experience across the territory.
• Customer Insight: Maintain a curious, consultative approach, staying close to customer needs, market trends, and competitor activity to inform account strategy.

Connaissances

Account management

Relationship management

Sales & upsell

AI adoption

Data-driven decision making

Description du poste

Thomson Reuters is seeking an Associate Client Executive – Regional Law to protect and grow revenue across a large portfolio of law firm customers. You will act as a trusted advisor, combining relationship management, risk prioritisation, and consultative selling to realise the value of Thomson Reuters solutions, while identifying opportunities to expand value through upsell and cross-sell.

The role supports AI adoption and transformation, with cross-functional collaboration across New Business,