AI-Driven Client Executive – Regional Law

Thomson Reuters; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Mental Health Days

Retirement savings

Tuition reimbursement

Job summary

Thomson Reuters in the United Kingdom is seeking an Associate Client Executive – Regional Law to manage a large book of law firm accounts, drive retention, and identify AI-enabled upsell opportunities.

You will partner with Sales, Customer Success, Product, and Marketing to deliver a seamless customer experience, expand value, and promote adoption of Thomson Reuters’ AI-powered solutions across the region.

Qualifications

• Proven experience in account management, customer success, or sales within a B2B environment.
• Strong organisational skills for managing a large, diverse portfolio of accounts.
• Data-driven mindset using risk and usage data to prioritise time and effort.
• Excellent interpersonal skills for engaging stakeholders at all levels in law firms.
• Track record of achieving retention, upsell, and activity KPIs.
• Collaborative approach with cross-functional teams (New Business, Customer Success, Product, Marketing).
• Passion for technology and AI's role in legal industry.

Responsibilities

• Retention & Risk Management: Own retention and risk prioritisation across a large book of law firm customers.
• Upsell & Growth: Help identify upsell opportunities within the existing customer base.
• AI Adoption & Transformation: Drive adoption of AI solutions across customers and their clients.
• Customer Onboarding: Ensure seamless handoff and onboarding for new customers.
• Account Hygiene: Maintain accurate CRM data for reporting and forecasting.
• Activity & KPI Management: Meet or exceed activity KPIs with high-volume book of business.
• Product Stickiness: Deepen product usage and embed solutions into workflows.
• Collaboration: Work with New Business, Customer Success, Product, and Marketing teams.
• Customer Insight: Stay close to customer needs, trends, and competitor activity.

Skills

Account management

Customer success

Sales

Relationship building

Opportunity spotting

Strategic thinking

Tools

CRM software

Excel

Job description

Thomson Reuters in the United Kingdom is seeking an Associate Client Executive – Regional Law to manage a large book of law firm accounts, drive retention, and identify AI-enabled upsell opportunities.

You will partner with Sales, Customer Success, Product, and Marketing to deliver a seamless customer experience, expand value, and promote adoption of Thomson Reuters’ AI-powered solutions across the region.